Chargeback Dispute Kit | Evidence Checklist, Response Letter Templates & Case Tracker for Small Business | PDF, Word and Excel

Chargebacks cost the sale, the product and a fee. Organize your evidence, write a short factual reply and keep every deadline you are given in view.

WHAT'S INCLUDED
• Chargeback and dispute evidence guide — fillable PDF, 7 pages
• Dispute evidence packet checklist — fillable PDF, 4 pages (one per case)
• Dispute response letter templates — Word document: 6 rebuttal letters (each with a short version), an exhibit index and 2 customer emails
• Dispute case tracker — Excel / Google Sheets workbook, 5 tabs (Start Here, Cases, Evidence Log, Dashboard, Prevention Log)
• Start Here guide — PDF, 2 pages

WHAT YOU CAN DO
• Guide shows evidence that usually helps for six common kinds of dispute
• Packet checklist with a customer contact log and exhibit index (A to L)
• Six rebuttal letters, each with a short version for small text boxes
• Deadline countdown and a Respond now alert in the case tracker
• Dashboard: open cases, win rate, disputed vs recovered, and fees
• Prevention Log to record fixes that help stop repeat disputes

HOW IT WORKS
1. When a notice arrives, write the deadline you were given on a new checklist and in the Cases sheet. Set your own target a few days earlier.
2. Read the reason on the notice and use the guide and checklist page for that kind of dispute.
3. Label each piece of evidence Exhibit A, B, C and list it in the exhibit index and Evidence Log.
4. Fill in the matching letter template, keep it short and factual, and submit before your target date.
5. Record the outcome, amount recovered and fees. Review the Dashboard monthly.

WHAT YOU NEED
Free Adobe Acrobat Reader or Apple Preview for the PDFs; Word or Google Docs for the letters; Excel or Google Sheets (free) for the tracker.

PLEASE NOTE
• Instant digital download. Nothing physical is shipped.
• This kit helps you organize evidence and records for payment disputes. It is not legal advice and cannot promise any outcome.
• Card networks, card issuers and payment processors set their own rules, fees and deadlines. Always follow the instructions and deadline in your dispute notice.
• Never store full card numbers or passwords in these files. Last 4 digits only.
• Example names, amounts and dates are made up. Replace them with your own.
• Questions? Email hello [!at] gracepathventures.com with your order number.

LICENSE
• Use, edit, print and fill in these files for your own business, your own clients or your own household, as many times as you like.
• One purchase covers all business locations you own.
• Please don't resell, share, give away or upload the files (edited or unedited) for others to download.
• Files are provided as-is. Check every figure and form against your own situation before relying on it.