SOP Template Pack, 10 Editable Standard Operating Procedures, Operations Manual, Word & PDF, Small Business

SOP templates for small businesses: 10 ready-written standard operating procedures plus a master SOP template, in editable Word and PDF, so your business runs the same way every time, no matter who's doing the work.

SAVE 34%: Get all 5 kits in one download with the Small Business Operations Template Bundle: https://www.etsy.com/listing/4601846204/small-business-template-bundle-sop

Get the processes out of your head and onto paper, so your business runs the same way every time, no matter who's doing the work.

The SOP Starter Template Pack gives you a short guide to writing SOPs, a blank master template, a tracker and 10 standard operating procedures that are already written for the jobs most small service businesses repeat every week. I wrote them from 20+ years of running operations in B2B service businesses. The language is plain, the steps are short, and every step has an owner and a time. Edit the [brackets] and they're yours.

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WHAT'S INCLUDED
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✔ How to Write an SOP: a 2-page guide with 7 steps, good and bad examples, tips, and DOs & DON'Ts
✔ Master SOP Template: a blank template for any process, with sections for purpose, scope, roles, tools & materials, steps (owner + when/time), quality checks and a revision log
✔ SOP Index & Tracker: lists every SOP with its owner, version, last-reviewed date and next review
✔ 10 Ready-Made SOPs, 2 pages each:
01 New Client Onboarding
02 Client Offboarding
03 Invoicing & Collections
04 Weekly Scheduling & Dispatch
05 Handling a Customer Complaint
06 Hiring a New Team Member
07 Employee Onboarding (First Week)
08 Vendor & Supplier Ordering
09 Month-End Close Checklist
10 Daily Opening & Closing Routine
✔ [Brackets] mark everything you need to fill in, such as [accounting software] or [Your Business Name]

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FORMATS
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• 13 editable Word (.docx) files. They open in Microsoft Word, Google Docs (File › Open › Upload) and Apple Pages.
• 1 designed 27-page PDF with fillable fields, so you can fill it in on screen or print it
• US Letter size. Switch to A4 in Page Setup if you need it.

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PERFECT FOR
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Cleaning services • agencies • consultants • bookkeepers • home services • contractors • salons & spas • virtual assistants • property managers • IT & tech support • retail shops • growing teams. It suits any small business that wants to train new hires faster and stop answering the same questions.

Pairs well with my Client Onboarding Kit (welcome checklist, intake form, kickoff agenda and welcome emails). SOP-01 New Client Onboarding uses the same welcome email and intake form steps, so the two work well together.

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HOW IT WORKS
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1. Purchase and download instantly from You › Purchases and reviews.
2. Unzip, then read "How to Write an SOP" (5 minutes).
3. Open a ready-made SOP, edit the [brackets] and delete anything that doesn't fit.
4. Use the Master Template for your own processes, and log each one in the Index & Tracker.

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PLEASE NOTE
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• This is a DIGITAL DOWNLOAD. No physical item will be shipped.
• These are general templates, not legal, HR or accounting advice. Check hiring, payroll and safety steps against your local rules.
• Fonts: the Word files use Arial, so they look right on any computer.
• Because this is a digital item, returns and exchanges aren't accepted. If anything isn't working, message me and I'll make it right.

LICENSE: For personal and business use. You may edit these templates and use them inside your own business and with your own team. Please don't resell, share or give away the template files themselves.

Questions? Send me a message. I'm happy to help.