CONTACT. If you want to contact us, please send us a message via Etsy Conversation. We cannot guarantee we will reply if you contact us outside of the Etsy platform.
WHOLESALE. We offer wholesale deals (discount we offer on large orders). We do not offer any reseller program. We are not responsible for any issue caused by the commercial use of our items (itself or as tools). Please contact us for more information.
PROCESSING AND SHIPPING COST. Please take into consideration that in order to simplify the shopping process for international orders and to offer the best possible service and flat rate shipping price, the "Shipping" cost you see during checkout also includes the "Processing" cost (Processing and Shipping Cost).
Processing and Shipping cost includes item post-processing, VAT taxes, packaging material, packaging recycling process, package distribution cost, national taxes, Etsy fees, and shipping cost. The processing and shipping cost is non-refundable.
ETSY POLICIES. If an order is lost during shipping, cannot be tracked or does not arrive, the customer must contact us within 90 days after the order is placed. We will not resend lost orders or offer a refund if we are contacted after 180 days have passed since the order was placed.
ITEM SIZE. All our cookie cutters are available in different sizes, taking as reference the longest side (1in = 2.5cm). The cookie cutters' thickness is 11-13mm (0.5in). Cookie cutters with inner details have a depth of 3mm (1/8") compared to the cutting outline. We recommend using a 5mm (1/5") dough thickness. All our cookie cutters may have a size difference (up to 7%) due to the manufacturing process and in order to keep visual consistency within cookie cutter collections.
Custom cookie cutter thickness and sizes are available upon request. If the size you want is not available, please contact us and we will add the size option.
CUSTOM COOKIE CUTTERS. We are not responsible if the information provided when purchasing a custom cookie cutter is wrong. Please check the information provided (names, initials or dates) before placing the order. In cases where the information provided doesn't meet our criteria (name instead of initials, wrong date format, number of characters exceeding the limit, word instead of initials) we will send the cookie cutter with no customization.
Alphabet cookie cutter set. Due to the small difference in sizes within an alphabet cookie cutter set, all our letter cookie cutter may have a small size difference (up to 7%) in order to keep the same visual consistency. If you want to know the exact size of a cookie cutter or have any questions, please send us a message.
Items with complex shapes and inner details may be simplified in the smaller sizes in order to meet our quality standards.
MATERIAL AND MANUFACTURING. All our items are made to order using eco-friendly materials and using additive manufacturing technologies.
Some of the images are a virtual representation of the items we offer in our shop. Texture and color may vary.
Our manufacturing process allows us to offer unique custom cookie cutters and many different sizes, but in exchange, the edges may not be as sharp and resistant compared to injection molded or metal cookie cutters. Please, notice that plastic cookie cutters have some limitations in terms of heat and impact resistance and the item's outer texture. Due to the manufacturing process, the items may have some small visual marks, which do not affect functionality. The color of the cookie cutters may vary.
Small cookie cutters may be more difficult to use than big cookie cutters due to the outer texture and cookie dough thickness required.
USE AND CARE. Our cookie cutters are not dishwasher safe. Hand wash only. Items should be cleaned using water below 35º Celcius, and exposure to moisture or direct sunlight should be avoided.
As we are concerned about environmental issues, recycled materials are used during the packing process. Also, the invoice won't be printed unless it's strictly necessary or specified when processing the order.
Unfortunately, due to the recycled packaging we use on all our orders, we can't guarantee a nice display of the items or personal notes on the box. Gift wrapping is not available.
In order to protect our customer's designs, all custom orders' designs and files are deleted 90 days after the shipping date. If deleted, the custom design fee will be charged again. The customer is fully responsible for the use of any custom cookie cutter requested and we are not responsible for any misuse of the design or item.
