Everything you see in this store is exclusively designed by us and only available here at SoPinkCustom. As it is impossible to make such a large variety of items we have partnered with the very best print partners in USA. Our partners assist us in making the final item and shipping it to you. All items are made to order and do not exist prior to your purchase. For this reason it is important that you check the size guide and product description to make sure you order the correct size and that you like the fit or style of the item. We do not offer refunds or returns unless items are faulty.

Current order processing times range from 1 to 8 business days. Once your order has been received you have 2 HOURS to CANCEL or make any CHANGES to your order including size, color and delivery address. Thereafter, your order will start its processing journey and can no longer be cancelled or changed in any way.

👉 EXCHANGE POLICY
As all items are made to order we cannot offer size or change of heart exchanges. We will replace items if they are defective, damaged or we have made a mistake. Please send us a message together with a description of the problem and 2 photos, one close up and one of the full item showing the fault or damage and we will make it right.

If you need an item for a specific date, event or celebration please reach out to us to discuss your needs BEFORE placing your order. If you add a need by date to your order it is likely to lead to a processing delay as we seek confirmation from you whether or not to proceed based on the information provided.

It is not possible to guarantee delivery dates and we can only provide estimates which are based on the information provided by carriers such as USPS.

During busy sales seasons we recommend allowing additional time due to generally high volume of packages being handled by delivery services.

In the event that your package has been returned due to an incorrect address provided, no access, addressee unknown, unable to forward or marked as unclaimed we will contact you. We are unable to issue any refunds but your order can be re-shipped, however, re-shipping charges and an administration fee of $5 will apply even if the original order was shipped free of charge.

If we do not hear from you within 14 days your item will be donated.

Garments are printed using the latest DTG (Direct to Garment) print technologies. Inks used are water based and eco-friendly.

Please wash your item before first use to remove any possible ink stains or manufacturing smells. This is normal and will wash off after the first wash. Follow these guidelines:

Machine wash cold, inside-out, gentle cycle with mild detergent and similar colors. Use non-chlorine bleach, only when necessary. No fabric softeners. Tumble dry low, or hang-dry for longest life. Cool iron inside-out if necessary. Do not iron decoration. Do not dry clean.

Below is our recommended 'order by' date for Christmas deliveries. These are based on our order processing times plus estimated shipping times provided by carriers. All items are made to order and this will take longer during this busy season. Please factor in a processing time of up to 10 business days (excludes weekends) before items are dispatched.

Dec 8, 2023

GUIDELINE ONLY - we cannot offer delivery guarantees and recommend that you place your orders as soon as possible to avoid disappointment. Please note that we do not offer returns or refunds for late deliveries.

Please note this may be updated as and when we receive new information from carriers.