The items found on Out of the Woods USA are not intended as toys and should not be played with or handled by children. Items are a choking hazard to children. Children can swallow small parts or experience cuts and / or splinters from sharp edges of the wood. Fingers can be pinched in lids. The finish on the pieces can easily shed if chewed or sucked on. Out of the Woods USA does not sell toys.

The pieces are meant for decoration only. If handled as a toy the delicate and fragile artwork and sculptures will break.

Each piece of wood is unique - just as no two trees are alike. The finest hardwoods have natural characteristics. Examples include, but are not limited to the following: burnt areas, slightly bumpy, closed knots - a blackish blue streak called mineral streak; telegraphing - some darkened grain shows through the stain; and/or birds eye - small brownish dots. None of these appearances is to be considered flaws, blemishes or imperfections, but rather, examples of the beauties of nature.

Wood is in constant state of expansion and contraction depending on your home’s humidity. This normal movement may cause some hairline cracks - this is a natural occurrence.

Anything finished with block and cutting board oil IS food safe.

According to manufacturers of lacquer and shellac, their products have not been approved as food safe. With that said, many bowls purchased from stores are finished with either lacquer or shellac and are used for food. Out of the Woods USA does not promote anything finished with lacquer or shellac as being food safe.

Hand wash with a wood oil soap and warm water only. Never soak anything in water or wash in a dishwasher.

Shipping costs are included in the price of the item.

Items are shipped via United States Postal Service (USPS) in a single mailing box unless otherwise specified. If Buyer requests shipping via an alternate method, double boxed or shipped to multiple addresses the shipping costs are subject to change.

If the Buyer is not home to receive the ordered item(s), the USPS may leave a notice that the package needs to be picked up or they may leave the package.

If a notice is left and Buyer does not pick up the package, it will be returned to Seller no sooner than 21 days and no later than 180 days. During that time, Seller will make three attempts to reach the Buyer via email and/or convo.

Once payment is received, the package is typically taken to the USPS within one to two business days. If shipping is delayed, Buyer will be notified via convo & will have the option to cancel the order.

Seller will provide Buyer with the tracking number once the item is shipped. If the tracking information indicates the item was delivered & the Buyer indicates the item was not received, the Buyer will be asked to check with housemates / neighbors to determine if the package was picked up accidentally & / or the USPS to determine if the package was misdelivered. If the package cannot be located, the Buyer will be advised to file a police report with his/her local police department & report the theft to the Postal Inspection Service.

If the package was shipped to an incorrect address at the fault of the Seller, the Seller will reship at no cost to the Buyer. It is the Seller’s fault if he does not ship to the address shown on the order.

Buyer is responsible for providing the correct shipping address.

Free shipping is based on shipping the entire order to one address. If the buyer requests the order to be shipped to two or more addresses, shipping cost will be incurred.

Buyer must email the following photos WITHIN SEVEN (7) CALENDAR DAYS showing the damaged item

1. in the packaging
2. out of the packaging close up
3. out of the packaging close up with an emphasis on the broken area(s)

No refunds, returns, exchanges, replacements will be made if the required photos are not received within seven (7) calendar days.

Once the photos are received, Buyer will be issued a refund via the same method of payment. Alternately, it may be possible for Seller to recreate the item; however, if this is agreed upon by both Buyer & Seller, it could take up to six (6) weeks.

Buyer must hold onto the damaged item & packaging for six (6) weeks in case the USPS asks to see the damaged item / packaging.

If Buyer's package has not been delivered 15 days after expected delivery date, he/she will have up to 30 days to notify Seller who will offer the following options:

1. Select another item from shop. If item is of lesser value, Seller will refund via same method of payment as original purchase. If item is of higher value, Buyer & Seller can work out payment. If cost to ship item is less than original shipping cost, Seller will refund. If cost to ship item is higher than original shipping cost, Buyer & Seller can work out payment.

2. Request a remake. If Seller agrees, can take up to 8 weeks to complete. Item will be reshipped at no cost to Buyer.

3. Buyer will be refunded via same method of payment as original purchase.