Quality. I pull product that is flawed in any way. I don't pass that along to you. Most of my caps now are custom made and I check every cap with every vial for the best fit. You won't receive anything I wouldn't want to receive.

Integrity. I'm careful about who I buy from and even the agents I employ. When you buy from me you not only help me pay the bills every month you're supporting some really wonderful -- positive, generous, honest and hard-working -- people who helped me through this year of transition and kept this shop on the map. I didn't really get the marketing gene so it's hard for me to sell myself but I received a message from a friend this week after a rough couple of days and she said, "Jen, you were born accountable." I consider that to be pretty much the best compliment ever.

I'm happy to take any item back for any reason.

I'd love to know about the products you would like to see me carry. I'm always happy to try to find what you need -- long term or just a one-time order.

I ship only via USPS except in special cases.

Yes. Absolutely. And I'll make up for any errors or delays any way I can.

We've entered new territory this year. Traffic is up 300-500%. I wear every hat in the business and work pretty much every waking hour. I had to push my handling time way out. It's currently at 8 business days which is 10 to 12 regular days. I'm happy to bump up any order for any reason so please let me know if you need it sooner. If you don't hear from me it likely just means I'm knee-deep in something else that needs doing. I also have no way of bulk-messaging buyers. If you need to get my attention quickly, place "ASAP" at the front of your message and this will show up on my phone and I'll drop what I'm doing and get right back to you.

It's just me. :) Even when things are running smoothly I work two shifts a day During the day I send orders out; at night I order and sort product and respond to e-mail. If you haven't heard from me I'm either sick, or completely deluged.

This is a train that never stops. I give it my all, every day, but yes -- sometimes I fail spectacularly. If I do I will do anything in my power to make it up to you. I care about strangers as much as I do my own family but I'm wearing every hat and given current economic conditions it is not an option to hire anyone.

The quantity option is part of the Etsy template. In order to offer a variety of quantity option I had to add the the "how many" pull-down menu. The easiest way to figure out how many you've ordered it to multiply the "quantity" x "how many". This way you can order 2, 5 or 10 (times a quantity of 1)...or 2 sets of 2 (if you only need four).

Any good craft glue should work. Superglue is not a great choice as it may cloud the glass. Some people like E6000 but my personal favorite is Duco Cement (green tube on a green and yellow cardboard backing -- you can find it at many hardware stores or here on Etsy). It has a smoother consistency than E6000 and dries enough to work with in about 10 minutes...and it's really strong once it's had a chance to dry completely. For the best possible bond you can clean the components with rubbing alcohol. You can also set the vials upright in rice (or something similar) to dry. This is helpful when capping vials that have a round bottom.