If it's a standard size/ready-to-ship item you are welcome to return it if you don't like it.
If it’s a dress or accessory "made-to-measure", unfortunately not. You cannot return face masks, shawls, sashes, belts, or a custom-made item either.
We also don't accept returns from the OUTLET section or the LAST CHANCE section or marked as CLEARANCE SALE or any dress with more than 20% discount.
First contact us within 14 days after receiving the item.
Then send the item back within 21 days of receiving it, in the exact package you received it.
As the items are made from scratch and we don't have stock, we do accept returns but there's a 10% restock fee and we don't return shipping costs. Shipping costs are deducted when making the refund.
The return shipping is the responsibility of the customer.
--------------------IF are NOT whithin the EUROPEAN UNION ------------------------
Contact us within 14 days after receiving the item.
Please inform us you want to return the items AND wait for us to send you the guidelines and the return label. The price of the return label will be deduced from refund.
We will not refund if you don't follow the following rules :
- Send the items back with the return label we provided
- follow the guidelines and attach the documents for customs
- send the items back whithin 21 days of receiving them.
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If you are WHITHIN the EUROPEAN UNION
Contact us within 14 days after receiving the item.
Send the items back within 21 days of receiving them, in the exact package you received it, following the guidelines we will provide you
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