Returns are available on all items except those bought as Sale/Seconds. Please get in touch if you'd like to return your order or part of your order. We do not accept forced returns.

&RETURNS;
Returns are available within 30 days of receipt of item. Please get in contact within 15 days of delivery. You then have a further 15 days to return the item to us for a refund.

The buyer is responsible for the postage costs of the return, unless the item is damaged on delivery with photographic evidence being provided.

All international returns need to be marked as returns on customs forms otherwise any customs duty incurred will be removed from refund.

Damaged/missing returns will not be refunded. Please acquire proof of postage when returning.

Exchanges are available on all items except those bought as Sale or Seconds. Please get in touch if you'd like to exchange your order or part of your order. We do not accept forced exchanges.

&EXCHANGES;
Exchanges are available within 14 days but items can only be exchanged for items of the same price range. The buyer is responsible for the postage costs of the return.

If the item is delivered damaged, we will replace it free of charge if a photograph of the damaged item is sent during initial contact.

We use Royal Mail for the majority of our postal services and use their guidelines for all our information.

&STANDARD POST;
Standard UK Post does not come with tracking. Unless you purchase the tracking upgrade during checkout there will be no tracking information to pass on to you.

&TRACKED POST;
If Tracked postage was bought at checkout the tracking details would have been added to your invoice. Please check your emails or contact us and we can re-send it.

Tracked Postage is not a guaranteed service of delivery nor is it a faster posting method. Insurance can be requested prior to ordering at an additional cost to guarantee either delivery or refund.

We use Royal Mail for the majority of our deliveries and are bound by their terms and conditions.

Royal Mail consider post lost:

11 working days after posting in the UK
25 working days after posting in the EU
28 working days after posting WORLDWIDE

Working days in the UK are Monday through to Friday.

We will not refund for lost post until these dates have passed.

We are not responsible for paying for custom duty, import fees or for any delays caused by customs in the buyers country.

PLEASE READ
LAST POSTING DATES FOR CHRISTMAS HOLIDAY DELIVERY

UK: 4th December
Rest of World: 15th November

Any orders placed after these dates will still be sent but might not arrive in time for Christmas. We hold no responsibility for items being delayed due to customs.

Ampersand Lore is based in the UK and all orders are posted Monday to Friday.

Ampersand Lore are open all hours for orders and only close throughout the year on special occasions.

Conversations are answered during UK working hours, usually within 24 hours.

Ampersand Lore is operated by one tiny English lass of which all jobs are done by. Your patience is greeted with thanks.

Here at Ampersand Lore we are striving to become as eco-friendly as possibly, whilst still offering an exceptional level of quality.

There are several ways in which we are achieving an eco-friendly stance, including;

&PACKAGING
Using only recyclable packaging where possible, we estimate our packaging is currently 95% recyclable. We are looking for a tape that can be recycled but still keep customers orders safe during transit, and are currently experimenting with different types of stickers.

&PAPER GOODS
We print all of our paper goods with an FSC accredited, ISO 14001 level standard external printer based in the UK.

&WOODEN GOODS
All of our wooden goods are made from sustainably sourced wood.

Any item that was delivered to the USA with a "free shipping" badge requires a 20% restocking fee if that item is returned for the following reasons:

&A change of mind
&An accidental order
&Exchange for another size
&Returned to Sender due to Undelivery
&If the Customer fails to pick up the item

The Restocking Fee will be deducted from the final refund amount.

All Returns must be communicated beforehand otherwise they are classed as Forced Returns and are against Etsy's policies and may not be refunded.

Due to the global impact the coronavirus is having, we cannot guarantee swift delivery worldwide. Please allow 6 weeks for any deliveries to take place. We cannot be held responsible for any delays caused by this. Thank you.