Orders are shipped within 7-21 business days, depend on items processing time. Please allow up to two weeks for the pieces with stone settings to be made from time of order.
All orders are shipped from Czech Republic by registered airmail 
with a tracking code. Delivery times are estimated, 
delay may occur by post, custom or holiday.
If your order is a rush, please contact me and we will let you know as soon as possible if a rush option is available.

Estimated shipping times:

Czech Republic: 2-5 business days

Europe: 7-14 business days

United States: 7-21 business days

Please note:

* I do not ship until the payment has been confirmed.

* It is the buyer responsibility to pay any taxes that customs might claim.

* I am not liable for things lost or stolen in the mail.

* It is a buyer responsibility to provide correct shipping address.

DHL express shipping is available, estimated shipping time to US is 2-4 delivery days.
Please contact me to make sure production time meet your needs.

JEWELRY CARE:

In order to keep your jewelry looking its best please follow these instructions:

-Clean your silver jewelry with a cleaning cloth- using these cloths to clean silver once a week or so will keep sterling silver jewelry shining brightly. It should remove all dark stains and oxidization, however, if the piece of jewelry has an intentional dark definitions- using this cloth may remove it as well, use the cleaning cloth carefully.

-Store your silver jewelry in a box or in a zip lock plastic bag.
Make sure you don’t store multiple jewelry pieces in the same bag: silver is a soft metal, so the individual pieces can scratch each other.

-Avoid any contact of silver with perfume, lotions and chemicals.

-Taking a shower with your silver jewelry is allowed, water and soap will help keeping the silver clean.

-Remove jewelry before entering the sea or a swimming pool, the chlorine and the salt can damage the silver.

-If your silver piece was oxidized once, please note that oxidation is only on the surface layer of the silver and will wear away and become lighter with time and continuous wear.
-Please try not to take a shower with your oxidised silver pieces, avoid swimming pool or sauna.

Oxidation can be renewed using liver of sulfur solution at local jeweler or at home, please follow manufacturer's instructions. You are welcome to send me your jewelry for renewing the oxidation as well.


If you have any questions or special requests, you are more than welcome to contact me at:
info [!at] vikamayzel.com