How to Order with Monogram:

Once you have chosen a specific case design, select your device from the drop-down selection. Then, please insert the initials in the EXACT order that you would like on your case in the “Add your personalization” box provided. For additional requests on font type or different customizations, please contact us by sending us a message through the “Notes to Seller” box. All of our cases are also available without a name or monogram, just do not fill in the "Add your personalization” box provided or leave us a note that you do not need it personalized.

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Designed and Made in the USA using professional grade dye 3D sublimation equipment. Our designs are printed using 3D sublimation print technology that allows to create high quality durable phone cases; image is scratch proof, waterproof, non-peeling, and image never fades. Your phone will look better, unique, stylish, protected and you will love it.

Please note that Granite/Marble/Gold Marble and Gold Texture are PRINTS made with the sublimation process mentioned above, this is NOT a REAL GOLD METALLIC.

+ AVAILABLE FOR:

iPhone

• iPhone 15
• iPhone 15 Plus
• iPhone 15 Pro
• iPhone 15 Pro Max
• iPhone 14
• iPhone 14 Plus
• iPhone 14 Pro
• iPhone 14 Pro Max
• iPhone 13
• iPhone 13 Pro
• iPhone 13 Mini
• iPhone 13 Pro Max
• iPhone 12
• iPhone 12 Pro
• iPhone 12 Mini
• iPhone 12 Pro Max
• iPhone 11
• iPhone 11 Pro
• iPhone 11 Pro Max
• iPhone XR
• iPhone XS Max
• iPhone X/XS
• iPhone 7+/8+
• iPhone 7/8/SE(2020)/SE(2022)

Samsung Galaxy

• Galaxy Note 20 Ultra
• Galaxy Note 20
• Galaxy Note 10+
• Galaxy Note 10
• Galaxy Note 9
• Galaxy Note 8
• Galaxy S21 Ultra
• Galaxy S21+
• Galaxy S21
• Galaxy S20 Ultra
• Galaxy S20+
• Galaxy S20
• Galaxy S10+
• Galaxy S10
• Galaxy S10e
• Galaxy S9 Plus
• Galaxy S9
• Galaxy S8 Plus
• Galaxy S8

» Case Finish: Glossy / Matte
» The case covers the back and corners of your phone
» Image printed over the edge and around the sides of the case
» Easy access to all ports and functions


+ ORDERING

• Using the drop-down menu on the upper right side of the page please choose your "Device" (phone model) and the "Finish" (glossy/matte) of the case that you would like. Keep scrolling down until you see your phone model. After choosing your device and the finish, the first image you will see is the artwork that has been selected (the one that will be on your case). The following images are alternate view of the case but with sample artwork.


+ CASE TYPES

SLIM CASE = basic protection:
Our SLIM cases are very thin-profiled and light weight. They are a one-piece snap on case with open slots to easily access all ports and buttons. Polymer Phone case, non-toxic. It is seen as a vanity case mainly used for aesthetics and minimum protection. Therefore, it doesn't cover the top, bottom or area around your phone buttons.

TOUGH CASE = strong protection:
Our TOUGH cases have a polymer outer shell and include a BLACK inner rubber lining that wrap around all edges of the screen. Our tough selection offers all around phone protection! This selection is highly recommended for optimal protection. Shockproof case protects your phone from bangs & drops.

MagSafe TOUGH CASE = strong protection:
Designed with a built-in magnet array. Seamlessly connects with any MagSafe compatible accessory. Allows for faster wireless charging with Apple’s MagSafe charger and Qi Wireless charging. Black liner offers same protection as our standard TOUGH case. The magnet is protected from detaching from the liner by a layer of blue cellophane, which does not interfere with the magnet strength. It’s recommended that the cellophane cover is not removed from the magnet array.

We recommend customers use a glass screen protector on their device to reduce screen damage, all our cases are 100% compatible with glass screen protector.


+ CASE FINISH

GLOSSY FINISH: Our glossy cases have a shiny and reflective finish, getting a scratch on this case is easier than with a matte case, surface is glossy, sleek, more vibrant color and can be cleaned easer.

MATTE FINISH: Our matte cases have a flat non-reflective finish, getting a scratch on this case is more difficult than with a glossy case, surface is matt, not sleek, looks classic.


+ DISCLAIMER

COLORS COULD VARY due to settings, resolutions, manufacturers, and functions of your monitor. Please bare this in mind before purchasing online. No returns are acceptable due to color variations between your monitor and the actual products.


+ HOW LONG DOES IT TAKE TO GET YOUR CASE?

Your case is a custom item, please give 2-5 business days for it to be shipped to you. I think you will agree upon receiving it, it's worth the wait!


+ SHIPPING

U.S ORDERS: Items will be shipped via USPS First Class Mail. Please, allow 2-5 business days to receive an order.

INTERNATIONAL orders are shipped via USPS First Class International. USPS estimated shipping time is 8 - 25 business days.


+ BEFORE PURCHASING

Confirm your device in your phone’s settings to ensure the correct case is ordered and make sure your shipping address is correct.


+ EXISTING ORDER CHANGES

We ask that you message us within 2 hours of placing an order to make any changes such as design, phone model, case finish. Once we receive your order, we process it as soon as possible to provide you with a quicker turnaround time. Changes requested after 2 hours of an order being placed are not guaranteed.


+ RETURNS & EXCHANGES

KustomKase is confident that you will love your case but because your case is made especially for you and your device, we are not able to accept returns or exchanges at this time. This does not apply if you were sent the wrong design, color or model at the fault of KustomKase team. Please be sure you order for the correct device, if the incorrect size is ordered accidentally, we are unable accept returns / exchanges / refunds.

Your case however is covered by a LIFETIME WARRANTY. Yes, lifetime! That means if your case breaks or fades, KustomKase will replace it. It will be replaced with the same design and model. Normal scratches or wear and tear are not covered, and we will not accept returns from forced damage.

Photos & approval from our production team will be required.

If there is a problem with your item or it is faulty, please get in touch and we will help as best, we can.


+ RETURNED TO SENDER

If your order is returned to us by the courier because the shipping address you have provided is incomplete, incorrect or the package was refused you will be responsible for covering the re-shipping costs to have the package reshipped to a confirmed address.


For the perfect shopping experience, we recommend our clients read our policies page, check each photo and the listing description before purchase: http://etsy.me/2fN2lAt

Thanks for looking. If you have any questions or if there is anything I can do for you, please feel free to contact me here on Etsy via an Etsy Conversation.