Unfortunately there are some types of paints that are dirt and stain resistant. These paints contain a type of silicone compound that nothing will stick to it. If you happen to have this kind of paint, you can consider applying your decal to a painted board, glass, mirror or any other clean smooth surface instead.

Some VOC free paints can cause adhesive failure in wall decals. If you need, contact me for a sample decal that you can test.

Textured walls can also cause a problem. We have had success before but applying a decal to a textured surface will have to be at your own risk.

Wall decals are designed with a temporary adhesive which should not damage your paintwork. However, I can't anticipate every situation. For the best results, don't apply on peeling paint or anywhere where there is moisture, mold or damage under the paint. Painted walls must be allowed to fully dry for at least 3 weeks before applying a wall decal. If decals are applied too soon after freshly painting, the decal adhesive could fail and also possibly cause damage. The seller takes no responsibility for damage or use of this product.

Paint needs to cure for at least 3 weeks before applying any wall decals. Paint can takes several weeks to fully harden and during this curing time, gasses and moisture are released from the paint. So for best results, give it a few weeks to set.

Shipping times are a guide only. We do our best to make and ship all orders within 3-5 business days.

Most people receive their order well inside the time frames given. In rare cases however it can take longer.

Times will depend on customs and your exact location within your country.

For your security, we recommend using a tracked shipping upgrade to see where your order is throughout its journey.

"Standard Shipping" option at checkout does not include tracking.
"International Tracked" option at checkout does include tracking.

By ordering from this shop you understand and agree to the following:

Orders are shipped to the exact address you provided.

Address are not checked or confirmed before we ship. It is your responsibility to check the address you have provided to make sure it is up to date and correct.

There are no refunds or re-shipments when the incorrect address is provided from your end. However, contact us as soon as possible as your address is able to be adjusted at any stage before your order is sent from the post office.

Acrylic and Timber signs are usually shipped via courier depending on your location. Shipping prices for remote areas need to be calculated, please contact us before ordering to get an accurate price.

"Standard Shipping" option does not include tracking.
"International Tracked" option does include tracking.

INDEMNIFICATION

You agree to indemnify, defend and hold harmless Fixate and subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including attorneys’ fees, made by you or any third-party

You agree to take full responsibility for the application, use and removal of any products received from Fixate, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees and will take full responsibility for any damages or losses.