I offer discounts depending on the amount of your basket in my store :
%10 for any order over €100 (The code is 10GIN)
%15 for any order over €300 (The code is15GINGER)
%20 for any order over €500 and more (The code is20GIN)

Quantity discounts are also available but cannot be combined with the above discounts. Contact me to benefit from them (from 20/50/100 items of the same reference).

Orders are shipped within 1 to 2 days and you should receive a confirmation email as soon as it is ready to go.
However, we are dependent on postal delays for the delivery of packages. Please choose the most suitable option if you are in a hurry: we offer deliveries by Chronopost and other express carriers.
Please take this into account when ordering!

Every order is shipped with tracking, for any destination.
The tracking number is displayed below your order details.
If you have any problem, please contact me, I will be pleased to answer you as soon as possible.

Postal delays varies according to the destination from 5 to 20 days.

I suggest you to be patient. I do my best to get your order delivered.
If after 2 weeks you have not received it, contact me so that I can make a reclaim to the Post office services. Beware, this reclaim can take time.

We take into account the information provided by mail for the reception of your order.

In some cases, the order may be lost (shipment in transit for more than 25 days).
In this only case, we will ship your order again. We do not make refunds.

Etsy's shipping cost system is an automatic calculation based on products and number of products.
Don't worry, I will refund the overpayment of shipping costs when I ship (ONLY for shipments with shipping costs over 6€).

For example: Etsy calculates a shipping cost of 13 €.
I send you a parcel by Colissimo of 6.5.
So I refund you 6.5€ via Etsy, which will reimburse you on your paypal account or your credit card. The time of reception of the refund is variable.

I hope I have answered your question

No problem.
Ideally; when placing the 2nd order, leave me a comment by indicating the number of the first order placed on the store and specifying that you want both orders to be sent at the same time.
Otherwise, send me a short message afterwards, so that I can take it into account when processing your two orders.

You will receive on your email address two communications related to your order:

*A first message sent automatically by email 3-4 days after placing your order and containing a link to your invoice
Please note that for a fast and efficient processing, I do not send any paper order (only by email).
* A second message sent automatically by email 7-10 days after placing your order to check the good reception of it.

In no case your personal information will be collected for promotional purposes, unrelated to your order.

You can however subscribe to our newsletter to receive our offers.

I invite you to contact me as soon as possible so that I can cancel your order and you can place it again.

I invite you to read the Ety page dedicated to this subject: https://help.etsy.com/hc/fr/articles/115015522008-Correction-d-une-adresse-de-livraison-incorrecte-sur-une-commande.

📢Some customers want a selection of stone/color based on predetermined criteria. We can now accommodate your needs by sorting and sending you a photo once your order is placed. These special requests are subject to an additional fee that will be charged either at the time of placing your order or after.

Indeed, the photographs of the products represent the diversity of the available products. Sometimes the photographed stones are no longer available. I cannot therefore provide them but propose a similar model. The stones being natural, they vary from one to another.
Concerning the photos of the items currently in stock, this is also impossible for me for questions of time.
Thank you for your understanding.

Hello

In case of problem, please contact us before posting a negative review.

In case of return of a deffective article.
We will ask you to send us a picture of the product and to return it to us by postal way.
When receving the product, we will proceed with an exchange. No refund will be made.