Every item is made-to-order and our banners and cake toppers are guaranteed to be ready to ship in 1 business day via your selected method.

Certain wall cutouts may take up to 3 business days to ship as they may require a final selection/approval from the buyers before we begin production. Each wall cutout listing will let you know if we need a selection/approval from you before we begin production in the listing details.

We have already trimmed down our production time to be as fast and efficient as possible so we may not be able to ship orders the same day.

Please review the multiple shipping options we offer at checkout to see what works for you!

We do guarantee that you order will be shipped the following business day from when your order is placed or from when we get final confirmation on your custom designs!

However, we cannot guarantee that the deliveries will go smoothly and won't have delays.

Please understand that we are not responsible for any delays caused by the shipping carriers. We do issue refunds for delays caused by our shop during production though.

At checkout, please review the many shipping options we offer to see what will fit your deadline! They will state whether or not they guarantee delivery by each option.

In case you aren't certain of what shipping will work best for your order send us a message! Our customer service specialist will be happy to help!

We do our best to design and make high quality products. However, if you are not satisfied or no longer need your order for any reason, we can accept returns for an non-customized item. Please contact us within 3 days of receiving the order.

The item(s) must be returned in new condition in the original packaging for a full refund. We do not refund the original shipping fees. Any product(s) that have been damaged or altered after delivery will not be accepted for return.

Any customized/personalized products (including banners, cake toppers, & cutouts) are NOT ELIGIBLE for returns/exchanges.

If you are uncertain about the return policy for a specific product please send us a message! Our customer service specialist is happy to help!

We want you to have the best décor possible for your events and will do what we can to help fix an issue!

Please reach out within 3 days of receiving your order and include the following:
-Order Number
-The date of your event
-An image of the mistake or problem
-A short description of the issue

Our customer service specialist will review your order to confirm if the error is on our end. If the mistake was our fault we will do our best to issue a replacement quickly or issue a refund depending on the timeline.

However, we are not responsible for any misspellings made by a buyer in their personalization or inability to assemble their products as ordered (e.g. DIY banners).

Let us know! We'll do our best to create the perfect cake topper for your event!

Some designs like our 'geometric' cake toppers may not be customizable but we will do everything we can to make a cake topper to fit your needs.

If you have any other questions don't hesitate to reach out!

Absolutely!

You can either leave a note in your order that it's for pickup or message us before placing an order and we'll get back to you with more info!