Your papercut will be carefully and securely packed to ensure they reach you in perfect condition.

As soon as your item has been posted I will send you a confirmation e-mail.

UK dispatches
Items sent to UK addresses will be posted by Royal Mail first class with proof of posting and should arrive 1-3 business days after dispatch. Packages are insured up to a value of £100 as standard. If you would like your items despatched as special deliveries for next day delivery, or with higher insurance this can be arranged at extra cost to you. Please contact me to discuss before placing you order.

European dispatches
Items sent to European countries will be posted by Royal Mail's Airmail service with proof of posting. Delivery to Western Europe should take approximately 3 working days and Eastern Europe within 5 working days. Higher value European packages can be dispatched using Airsure or International Signed For, depending on the destination country and will require a signature at the destination. This service will be at an extra cost to you and your package should arrive slightly earlier. Please contact me to discuss before placing you order

Dispatches to the rest of the world
Royal Mail quotes delivery to the rest of the world as taking 5 to 7 working days but this is not guaranteed. Due to security restrictions, post to the USA can currently take much longer with some Etsy sellers experiencing delays of up to six weeks.

Standard Royal Mail dispatches are not trackable. Your item can be sent via Airsure at an additional cost to you which will allow you to track your package online. Please contact me to discuss before placing you order.

NOTE: Customers ordering from outside the UK may be subject to import duties, fees and taxes which are levied after the package reaches their country and these are the responsibility of the purchaser. If a package is returned due to a customers refusal to pay such taxes or fees upon delivery, the customer will be responsible for any costs incurred in the package being returned and only the balance of the purchase price will be refunded.

To help me to maintain and improve the service, I find it very helpful when my customers leave feedback on the items they've purchased. Etsy provide a process for this and it really is a few moments well spent.

FAQs
Do you offer a commercial license to use your designs to produce products to sell?
Yes I now offer a commercial licence on selected designs, please note that a licence will need to be purchased for each design you would like to use commercially.

What paper and knife do you use to hand cut your designs out?
I use 120gsm paper and a Swann Morton no.3 handle and 10a blades to cut out all my designs.

What cutting machine do you use and what settings do you cut the designs out on?
I use a Silhouette Cameo with low tack cutting mats. I use the Silhouette 'Premium' blades on setting 2, on speed 7, thickness 16.

What pencils do you use to colour your paper cuts?
I use Staedtler 'Ergo Soft' and 'Watercolour' pencils to colour in my paper cuts once they have been cut out.

Do you sell a paper cutting starter kit?
At present no, but if there is enough interest I will produce a kit to get you started.

You sell on the Silhouette Store, why are the same designs more expensive in your Etsy store?
I try my best to keep all prices as low as I can, but unfortunately I don't have any control on the price Silhouette America sell my designs at, but their files on their store are exclusively for Silhouette machines and are imported into their software from which Silhouette customers cut from, by purchasing from my Etsy store you are buying a file in SVG, JPEG and PDF form which can be used on other cutting machines and for handcutting, plus you are helping me to keep going designing for you!!

Why is VAT added to your listings price?
Depending on where you live in the EU, VAT is added to any instant downloadable file, this is out of my hands and handled by Etsy themselves. Any personalised file needs some time to complete and are not effected by the VAT charges.

Please feel free to contact me if you have any questions.

Thank you and I hope you enjoy shopping at SAS Creative