■ We will not ship on Weekend and Holiday.
■ We ship within 7-10 business days after received the payment by airmail service of Thailand post .
■ If you want to ship by air mail registered post with tracking number, please let us know by conversation OR take a note when you purchase the order.
■The registered mails and packages need to be signed for upon delivery.If no body is available to sign for the package, the postal service will leave a notification for you in order to pick-up or re-delivery,the customer have to responsibility to follow through in obtaining the package.
■ In case the product was return to us because nobody to pick up the order ,the customer have to responsibility to pay the shipping cost again for resend

★★★Address for shipping★★★
-We will send the order to customer address on Etys information only. Please kind very careful to check your address on Etsy to make it sure it is correct.

✈ Estimated Shipping & Delivery time✈
■ USA is about 14-18 business days.
■ International shipping is about 14-21 business days.
■ Canada: 14-21 business days.
■ The estimated delivery time is vary from the international post and depend on each country‘s post

Welcome for your custom and personalized orders ,please kind let us know your inquiry ,we glad to support you all.

Measuring Your Pet Neck
-Use a piece of string around your pet’s neck and then you measure the string used.
-It should be about 1-2 fingers gap in between the collar and pet neck for a comfortable fit.
-Make sure not to hold it too loosely or too tightly .

★★★Importance for the collar with the name tag★★★
-When adjusting the collar to properly fit to your pet, the adjustable slider could not cover the name tag .
-The adjustable minimum will be vary from the length of the name tag which depend on pet name and phone number on the tag.
(The Size Chart will be help you what the size collar your pet needs.)

♥ We always immediately to solve & offer 100 % satisfied for our customer. So please kind contact us before leave the negative review .We are honestly and more than 100 % responsibility for our product .
♥ Refunds will be given in certain situations ,please contact and send us a message to discuss. ♥
■ The shipping cost will not be refunded.
■ Buyers are responsible for return shipping costs and if the item is not returned in its original condition ,the buyer is responsible for any loss in value.

►BUCKLE BUCKLE OPTIONS : What is a Breakaway Buckle and Non-Breakaway Buckle?

• BREAKAWAY BUCKLE :
Breakaway buckles are designed for cats. If the collar catches on something and the cat in difficulty whilst climbing or exploring , the cat's twisting or struggling action causes the buckle to open, so snaps apart allowing your cat to escape .
It will auto-release after pressure on with a certain amount of force to freeing the cat .
So Breakaway Buckle is mostly used for cats, and can't be used with a leash.

• NON-BREAKAWAY BUCKLE :
NON-BREAKAWAY is most for dog collars. It DO NOT auto-release
It is the side/release buckle by hand .Choose this type if using a leash.

Add the personalized collar to your cart and checkout.Enter your cat name and phone number in the "Notes" box on the checkout page ,there are a Notes to seller text box . So you write your personalization information and other instruction there.

But if any item not included the tag name on the collar. Please add this upgrade tag name to your cart together with any Cat collar you want to order.

https://www.etsy.com/listing/511240100/tag-name-upgrade-fabric-tag-for-any?ref=shop_home_feat_2

OR

https://www.etsy.com/listing/522843655/tag-name-upgrade-non-leather-for-any?ref=related-1

Thank you very much.