TERMS & CONDITIONS / INFO.

Please read the information below before you place an order with The Harleqin Hatter Etsy store. By placing an order, you accept and agree to these terms.
Issues are unlikely to occur with orders, however these terms will be referred to in the case of a dispute for the protection of both parties.

1. POSTAGE
2. UNCLAIMED ORDERS
3. RETURNS
4. CUSTOM AND IMPORT TAXES
5. PAYMENT OPTIONS


1. POSTAGE:
Items will be sent to the address associated with your Etsy account, please ensure it is correct before placing an order.
Orders are currently sent using Evri Parcel Drop-off. You will receive a dispatch confirmation when your order has been posted which includes a tracking number for your parcel.
I rely on the information Evri provides to estimate shipping times. I cannot guarantee delivery times that are out of my control, such as, once your parcel has been dispatched.
UK bank holidays may interrupt dispatch time, I will message you if this is the case.
Your Evri courier will always make three attempts to deliver your parcel. After three unsuccessful delivery attempts, your parcel will be marked as 'Return to Sender'.

2. UNCLAIMED ORDERS:
I will contact you if your order is returned to me due to failed delivery, to rearrange a second delivery attempt. You will be required to pay the original postage cost of your order again before this second shipping attempt is made.
If you fail to respond to my message within 10 days, I will open a refund case.
You are responsible for any loss in value of products returned to me in an unsellable or devalued state, including the time it has been in the hands of the postal service. An amount in respect of this will be deducted from any refund. Postage costs are not refundable. Deductions will vary from case to case.
I will clearly state in my refund message the reasons for any deductions made.

3. RETURNS:
At this time, I only accept returns from within the EU. Please message me within 14 days of receiving your parcel (The date it was signed for when the order reached it's shipping destination) if you wish to recieve a refund. Items must be returned unworn and as new before a refund is issued, deductions will be made to your refund for any loss in value due to damage or wear. Buyers are responsible for return postage costs. Returns must be sent with proof of postage.

4. CUSTOMS AND IMPORT TAXES
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

5. PAYMENT OPTIONS
I accept payment via Etsy Payments. There are a wide range of payment options available upon checkout. Please see the Etsy Payments Policy for further information.

Please see my shop privacy policy for details on how your information is collected and used.
I am in the BST UTC/GMT +1 hour time zone and refer to any costs via messages in British Pounds (GBP/£)
Thank you for taking the time to read this! One shiny sensible star * for you ^_^