Orders are processed Monday - Friday. Orders received on weekends or holidays will begin processing the next business day.

All items are made to order. Our regular production time for most items is 2-3 weeks. For the most current production time, please see our product listings.

• UPS Ground: 3-5 business days
• UPS 2 Day Air: 2 business days
• UPS Overnight: 1 business day

All orders are shipped to your ETSY shipping address using UPS with signature confirmation. Insurance and tracking number are added to all packages. Please click each item's shipping cost tab to see the most current shipping cost.

Packages may be delayed due to carrier issues and Jamie Park Jewelry is not responsible for delayed delivery.

Jamie Park Jewelry is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

DHL: 3-10 Days

Please be aware of your country's Customs fees. Customer is responsible for all applicable taxes, duties and customs fees.
 It is *not* part of the cost of shipping. Each country has their own system and rates. Unfortunately, we are unable to get the most current fees prior to shipping to each country.

Packages may be delayed due to customs on some occasions and Jamie Park Jewelry is not responsible for delayed delivery.

Jamie Park Jewelry is not responsible for lost or stolen items once declared 'Delivered' by the delivery service.

Simply convo us to have your dream ring come to life! Please include specifications (i.e., metal, gemstone, carat weight, sizes, and budget) and attach brief sketches or pictures.

We stand by our jewelry. Your Jamie Park Jewelry item comes with a manufacturer's warranty that covers defects due to workmanship for the first year.

If a problem ever occurs and the item seems to be damaged or defective, please contact us as soon as possible. Do not continue to wear the piece to avoid any further damage.

If there is an issue that requires our attention, the item will have to be sent back to us for inspection and/or repair.

The warranty is void if:

•The piece was repaired or altered by a third party without our written authorization
•The piece is damaged beyond repair.
•We were not made aware of the fact that the damage was caused by an excessive force
•There is some evidence of any sort of tampering.

As our pieces are delicate in nature, they should be treated accordingly.

Pieces with stones should be protected from impact or bending, as stones are meticulously and precisely set, and may pop out of their settings if shifted in any way.

To ensure the beauty of your jewelry we recommend the following:

Remove when showering, swimming or using chemicals, perfumes or hair care products. Clean with a mild soap and water solution, allowing the water to bead up, and then patting dry with a soft cloth. Store in a sealed plastic bag. These soft gemstones should be handled and cleaned with care.

Never use a steamer or ultrasonic, keep away from harsh cleaning agents, perfume, hand soap, high temperatures or sudden temperature changes.

We accept wholesale orders! We are happy to work with online/offline retailers. Convo us or inquire at info@jamieparkjewelry.com with details.

For any inquiries please contact us via Etsy Conversations Monday - Friday. We will respond as soon as possible generally within 24 hours.

We accept up to four monthly installments on items over $300. The price will be divided equally between the months and we will create a private listing for each payment or send you a monthly invoice. Send us a convo to start your layaway plan.

Please note that there will be a $10 processing fee to start payment plans and a $20 cancellation fee will be charged if you decide to cancel your layaway plan. Layaway orders cannot be canceled once the order goes into production. The order production process will begin upon receipt of final payment.

• Merchandise must be returned within 14 days for a full refund.
• Merchandise must be in new, unworn condition.
• Merchandise must be returned in original packaging.
• Returns NOT accepted if the returned item is worn, used, resized, or items that have been damaged, or otherwise altered.
• Custom-designed, personalized and/or sale items are final sale and can not be returned.
• Shipping is non-refundable.