* It is the buyer's responsibility to ensure that the address supplied at checkout by Etsy and/or Paypal is correct. We will send a confirmation e-mail of the delivery address , please check it to make sure that the address is accurate.
* Refunds will NOT be given for unclaimed post / Incorrect address provide by Buyer.
* The returned KIT(s) will post again within 2-3 business days, new post fee paid by the buyer.

* FREE needle threaders (2pcs) when you pay to upgrade shipping (Tracking Airmail)
* Purchase 3 OR MORE kits will FREE upgrade to Tracking Airmail + needle threader

* Post Fee including packing material fee and postage costs
* LalalaCraftStore NOT responsible for any postage damages, delay or loss of the item(s) once shipped.

✽ Instant Download Cross stitch Pattern ✽
* Please understand digital product(s) are NO returns , exchanges and refunds
* If there have an actual problem / error with the file, please let me know, I will sort it out for you.
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✽ Cross stitch KIT(s) ✽
* If you feel the KIT(s) wasn't as described, please contact me within 5 days after its delivery and I will see what I can do.
* If I can't replace the product, a refund will be issued on return of the item(s) .
* The return post fee must paid by the buyer. Product(s) need to be Shipped back within 30 days after communication for the decision upon we both agree.

* Refunds will NOT be given until the KIT(s) has been returned in it's original condition.
* Refunds will NOT be given for LOST parcels unless they are returned to me by the postal services in their original condition.
* Refunds will NOT be given on missing packages due to an incorrect address.
* Refunds will NOT be given for unclaimed post / Incorrect address provide by Buyer. The returned KIT(s)/Tool(s) will post again within 2-3 business days, new post fee paid by the buyer.
* Shipping fees will NOT be refunded.
* Custom orders are non-refundable, unless faulty

After order and payment, Kit(s) will post within 1 to 3 working days.

Shipping time is around 7 to 15 working days to worldwide if Custom and Post Office don't make any trouble to the parcel.

Sorry that we cannot promise anything about the shipping time but we will post it ASAP to you :)

Free Shipping order is post by standard air-mail ( No tracking mail )

● 4th Dec -Australia, New Zealand
● 9th Dec -Asia, South America
● 10th Dec - Canada
● 11th Dec - Greece, Turkey
● 12th Dec Czech Republic, Finland, Italy, Poland, Sweden, USA
● 16th Dec - Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland
● 18th Dec -Belgium, France, Ireland, Luxembourg
● 21th Dec - UK