Coffee Mug Cafe' (CMC) does not accept exchange requests, return requests, nor refund requests.

All sales are final.

During checkout double check:
✅ Your shipping address is correct
✅ For typos on personalized orders
✅ The item you wish to purchase is the one added to your shopping cart.

When adding to cart, read the description from my drop down option. Example: a thumbnail may show a black and white mug - if a black & white is desired, click black & white from the drop down. If all white is preferred, choose all white, & so on for other colors.

☑️ All 11 ounce mugs have color options-choose the color in the drop down.
☑️ Most ornaments are personalized-double check for typos.

If I make an error, I will either replace or refund.

Contact me via Etsy messages within 3 days of delivery. Include photos of:

‣ Photo of the damage.
‣ All inside and outside packaging & box showing the shipping label.

Insurance carrier rules: All packaging material and damaged goods must be kept in the original form as received. Packaging and damaged goods should not be disposed of (thrown away), released to the shipping carrier, nor returned to the seller, until the insurance carrier completes the claim.

Customer will be required to complete an online affidavit.

Failure to comply with the above can result in the denial of a refund or replacement.

Some purchases may be covered by Etsy's Protection Program:
https://www.etsy.com/etsy-purchase-protection

If your package has been Lost in Transit, reach out to us. Together, we'll initiate an insurance claim. Kindly note that the refund process will be subject to the discretion of the insurance company.

Tracking shows delivered, Buyer can't find it. Items shown as delivered via USPS tracking are considered delivered. CMC recommends Buyer contact their Local USPS PostMaster by phone or in person. The PM will need the tracking number, nothing more. Ask the PM for the GPS location of delivery, confirm that's the ship to address in the purchase receipt from Etsy. Work with your PM.

CMC will not replace items free of charge once USPS confirms delivery per tracking.

First Class is now called "Ground Advantage"? Yes, only the name has changed.

★PROCESSING: time an item waits in line for creation, created, and packaged for shipment. Average processing time is 1-4 business days and no more than 7 business days.

★CREATION TIME: Business Days, Mon-Fri.

★SHIP DATE: Located in customer's receipt. Items are shipped on that day or sooner; excluding weekends and holidays.

★DELIVERY DATE shown in listing is an ESTIMATE provided by ETSY-not Coffee Mug Cafe'. USPS nor CMC guarantees delivery dates, no exceptions. Please message CMC with questions.

★CMC doesn't accept "Need by date" as I don't have control over USPS.
★CMC is not responsible for when USPS scans in an item as received or delays.
★CMC is not responsible for lost or stolen items after tracking shows delivered.

Etsy Protection Program states purchases will be shipped to the address in Buyer's receipt. If an address change is needed, Buyer must reorder with correct address. I'll cancel and refund order so Buyer can reorder w/correct address.

CMC/I will not be held responsible for USPS or customer's errors in transit or delivery. On occasion I'll change address to the USPS verified address.

Items shipped--Customer can contact USPS to reroute the package, place a hold, or pick up in person. Customer is responsible for the information provided and any fees charged by USPS.

Items returned to Sender (CMC) will be reshipped once received & Customer has paid reshipping fees. This fee includes items shipped free and as part of the $35+ ship free sale.

DATES - I create items using the date format shown in the listing photo. If customer would like a different date design, please send email before purchasing to inquire if it can be fit into the design. A design fee may apply.

NAMES - I spell names exactly as provided by the Customer. Including lack of, or use of all capital letters.

Customer gives wrong info: If item is created, I can recreate it. There will be a substrate charge between $3-$12 to cover the cost of a new item.
If the item has been mailed, customer can purchase a new item with the corrected info.
There are no refunds for personalized/custom purchases.
If I make a mistake - I'm not infallible - I'll most certainly cover it.

What we see on a computer monitor, laptop, smart device, tablet, etc is emitted light (a light source behind the object - illuminating the object from behind). What we see on a physical item is reflected light. The nature of both types of light and how our eyes react makes exact color matching impossible.

Every viewing device has different viewing settings. Every viewing device and search engine has different color calibrations.

Due to these inherent differences, we cannot guarantee a 100% color, vibrancy, or hue match. We ask customers to keep this in mind when placing an order. If a 100% color match is expected, we kindly ask customers to message us, so we can review how color calibrations work with illuminated vs. physical objects.

‣Always allow USPS 24 hours and 48 hours(weekend) to scan in a package as received, expect USPS delays during the Pandemic.

‣The first package scan may NOT occur until arrival at the USPS Regional Hub near the customer's destination. This is common when shipping volume is high and packages are processed in bulk. Until this first scan, USPS may not acknowledge receipt of the package.

‣The first scan of the package may not occur until postal worker actually delivers the package.

‣If after 20 days (domestic) and 40 days (international) a package has not been delivered, contact CMC. Together CMC and Buyer will file a lost package claim. This timeframe is 'automatic', Etsy does not allow filing sooner than the time frame above.

Any images not of my own design have been purchased and used with a commercial license.

Coupons and sales cannot be combined, one or the other is to be used.

Contact is through Etsy email/messages. I do not converse outside of Etsy.

Customers may not pick and choose the wording in a listing title in an attempt to negotiate, negate, or void listing descriptions after purchase.

By making a purchase from the Coffee Mug Café, you agree and are bound by the policies and terms of Coffee Mug Café, Etsy's ToS and House Rules for Buyers. You have read the item's listing description in its entirety, understand it, and agree to it.

Purchase agreements apply to Etsy members and Etsy "guests".

✼Coffee Mug Cafe' may be referred to as CMC in Policies, FAQ's, and listing verbiage. I/me refers to CMC owner - Kuerwynn (Kiri) Forest.
✼Notes - Do not request design changes to an item at checkout. Rather contact me directly with any requests & I'll provide a design $$ quote.
✼Personalized items-follow the directions; changes not offered as part of the personalization may result in a cancellation.
✼Etsy purchase receipt is available in Buyer's Etsy account.
✼If Gift note box is checked, notes are generated by Etsy. I don't handwrite gift notes unless asked courteously via messages.
✼USPS Informed Delivery sends tracking information, expected delivery dates, and confirmed delivery to the Buyer - please sign up at USPS.com.