We happily customize almost all items in our store. Just send us a message and we will help you find the perfect items for your event :) Please make sure to ask as many questions as you need to feel confident about your order, as custom orders are non-refundable unless the error is on our end.

We are happy to help in any way we can. Simply send us a message with the following information so one of our customer service superstars can quickly assist you!

- Order Number
- Event Date
- Image of problem
- 1-2 Sentences describing what the problem is.

Once we receive your message, we will check to see if there is anything wrong due to an error on our end. If the mistake was our fault we will provide a solution at no expense on the customers’ end.

If the mistake was made on the customer’s behalf, we can still provide them with re-shipments. However; the customer must pay all extra charges including shipping. Thank you for understanding.

Each pom can take about 7-14 minutes to open, but will go faster with each pom that you complete. It can be awkward at first, but keep at it! Here is the instruction link for you:
http://elegantpaperdecor.com/instruction/
If you have any questions, don't hesitate to contact us.

Your satisfaction is my goal. As I want happy returning customers, if you're not totally happy with your purchase, exchanges are acceptable. If you wish to return the items to me please let me within 3 days of receipt of your item/s( no exception). Any refunds are issued, minus shipping and handling charges, and a 25% re-stocking fee, in the form by which the item was paid. If we are aware of your event date, but fail to get your package to you on time, we will accept it for return with no expense on you.Returned item MUST be received back to us in the same condition in which is was shipped. If the item arrives back to us in severely poor condition, an additional fee may be incurred. Exchange an item must be done within two weeks of receipt

Requests for order cancellations must be initiated within 24 hours of order placement.
Due to high order volume we cannot alter orders or accept cancellations on orders that have already been entered into production or our shipping queue.

Just list the date you would like to receive your order by in the Note to Seller box at checkout. We can almost always accommodate any time frame, but if we can't we'll contact you right away.

Anything made with cardstock or tissue paper - YES!! For other items just ask first :) The last photo in most of our listings is our color chart (we also carry metallics - message me for a list!) and you can leave me your color choices in the notebox as checkout. Feel free to send me a photo of your colors for help matching, I love to help.