● We will let you know once your item has been shipped, both for normal orders and pre-orders (which will only be shipped after they are ready, as the listings will tell you);

● We do international shipping. Our base is in Portugal (Europe);

● Please be patient, the package might take different times to reach you, depending on where you live. Here are the the usual shipping times from here (Portugal, EU) to:

* Countries that belong to the EU: one to two weeks;
* European countries outside the EU: two to three weeks;
* North America (United States and Canada): two to four weeks (depening on customs clearance);
* Anywhere else: three to five weeks (depening on customs clearance).

● As of today (October 2017), we offer normal (not-tracked) and tracked shipping for all of our items. Normal shipping is free, but it won't have a tracking number, while tracked mail will provide a number that will allow you to track your package as it is on its way to you. The travel time is roughly the same, for normal and tracked mail;

● Because of this, and because it is your choice what service to pick, from October 2017 onwards, we are NOT responsible for any losses that might occur after the product is already out of our hands. We'll have proof that it was sent to you;

● We apologize but, due to some problems that have happened in the past (and far too many packages getting lost on the way), we will only ship to India, Mexico and the Philippines if tracked mail is paid for by the buyer;

● We try to do a regular study of the post office shipping prices, so we can bring you the most affordable shipping possible, at all times;

● Keep in mind, we will only ship your item after it has already been paid for. Also, we cannot ship during weekends and/or days off (the post office is closed!). We will also not be able to ship any items during our holidays (we will let everyone know when that happens at the main page of our shop, underneath the title);

● There might be times when the post office will inform us that due to an abnormal increase in mail volume, due to Holidays (like Christmas or Easter) or due to other problems outside our control, there might be delays to mail delivery. When this happens, we will make a warning on the main page of the shop, on the "Announcement" area. If there is a warning, please keep in mind things might take anywhere from the usual time to a bit longer to get to you;

● Once you have received our item, we would love to hear from you!

Here are a few additional points that might be of your interest:

● We don't accept cancellations because of "impulse buying". We've had problems before because of this so please understand that, in these cases, your order will not be cancelled.

● We always make sure to wrap your orders (in bubble-wrap) as well as possible, so they get to you exactly as they left us;

● We accept custom orders, just contact us at any time with your request and we will get back to you as soon as possible;

● Sometimes, we will offer the option to add a few extras to your order, so, if you are interested, please, always read the product information. We will always mention it there;

● We currently don't offer gift wrapping (we are working on it!) but we can add a gift message if you'd like;

● Care Instructions:

As with any product, the life span of our items will depend on the care you give it. This means that taking good care of it will assure that it will last! The following tips will help prevent damage or accelerated wear to our products:

• Do not submerge the item in water (ie: bathing or swimming);
• Clean only with a soft, dry cloth and never use any cleaning solutions;
• Remove all necklaces, rings, earrings or bracelets prior to working out or sleeping;
• Avoid prolonged direct contact with heat or sunlight (ie: left right next to a south turned window or the car dash);
• Carefully store the jewelry products and avoid tangling when possible;
• Apply perfume, lotions, oils or make-up before putting on jewelry.

If you have any other questions you would like to make, please, by all means, contact us. We will make sure to always keep our shop policies up to date, but we might always forget something, so don't be shy!

Thank you very much for your attention!