For international delivery, we use Royal Mail International Tracked & Signed. After despatching your order, Royal Mail aims to deliver within 3-4 working days to Ireland, France, Germany, Spain, Netherlands, Switzerland, Belgium, Sweden, Austria, and Luxembourg. For other European countries, the delivery timeframe is 3-5 working days. For worldwide destinations, including countries like the United States, Canada, Australia, and Japan, the delivery aim is 5-7 working days. This service allows both you and us to track your parcel’s progress and provides an added assurance with a signature on delivery.

Our items are carefully handcrafted and require some time to make. We list the number of days needed to make each item in the materials section of the product page. Generally, it takes us 1 working day to make a keyring and 3 working days to create personalised bracelets, necklaces, and cufflinks. For more intricate pieces like fingerprint, hand and footprint, ashes, or drawing jewellery (anything that requires you to send us something before we can start crafting your order), it may take up to 10 working days. We'll stay in touch with you throughout the entire process and will let you know as soon as your order is ready to be sent. Thank you for your patience!

Once you have placed your order, we begin working on it right away. If you need to cancel your order, please contact us as soon as possible. If you reach out to us right after placing your order, we may be able to cancel it before it is processed. However, please note that we are unable to accept cancellations of personalised items once we have started making them. We appreciate your understanding on this matter.

If you need to make changes to your order, please let us know as soon as possible. For simple, non-personalised changes such as requesting a different chain length, we can accommodate these changes up until the point of dispatch. However, if you require changes to personalisation, we will need to know before we begin making your order, as it may not be possible to make changes once we have started. Please contact us as soon as possible if you need to alter, amend or modify your order. We'll do our best to accommodate your request.

To ensure the perfect fit for your bracelet, it's important to order the correct size. Our bracelets are made to order, so we recommend measuring your wrist bone and adding a little extra for comfort. A good rule of thumb is to add 1.5-3cm, depending on whether you prefer a snug or looser fit.

To measure your wrist, you can use a piece of string or strip of paper to wrap around your wrist, then measure that string with a ruler. Alternatively, you can use a cloth tape measure. The size you order will be the size we make your bracelet.

Please take care when measuring your wrist to ensure that you order the correct size. If you have any questions or need help with sizing, please don't hesitate to contact us.

If you're unsure of your ring size, we're here to help! We have ring sizers available for purchase, which can be a useful tool for determining your correct size at home.

We strongly recommend using a professional ring size measure where possible, but our ring sizers can be a helpful alternative if you're unable to visit a jeweller.

Please take the time to ensure that you order the correct size, as we cannot accept returns or exchanges for rings that have been made to order in the wrong size. We want you to love your ring and cherish it for years to come, and getting the size right is a key part of that.

While we understand that you may not always love what we've made, unfortunately, due to the personalised and made-to-order nature of our products, we cannot accept returns or offer refunds unless there is a fault with the item.

However, our goal is always 100% customer satisfaction, and we want you to love your purchase. If there is an issue with your item, please do not hesitate to contact us. We'll work with you to find a solution and ensure that you're happy with your purchase.

Please note that in some cases, we may need to remake the item to address any issues or concerns. We appreciate your understanding and patience as we work to create a product that you'll love.

When we say that an item is hand-stamped, it means that each character on the item is individually stamped by hand using letter punches and a hammer. This process is done by skilled craftspeople, and it's a key part of the signature style of our Twisted Typist collection.

Because each character is stamped by hand, the resulting look is unique and quirky. You may notice slight variations in the depth and placement of each letter, which adds to the handmade and handcrafted nature of the design.

We take great pride in our hand-stamped designs, and we're confident that you'll love the one-of-a-kind, handmade look of each piece.

Our soundwave rings are truly unique, as each one is based on the recording that you provide. The ring in the product imagery features a man's voice speaking loudly, and the resulting soundwave is bold and striking.

It's important to note that the appearance of the soundwave will vary depending on the recording you provide. If your recording is softly spoken and quiet, the resulting soundwave will be less dramatic and may have fewer or even no high peaks.

If you're curious about what the soundwave will look like for your chosen recording, you can open your MP3 file in audio software like Audacity to see a visual representation of the soundwave. If you already have a soundwave saved as a JPEG, please send it to us along with your recording

We understand that international shopping can sometimes come with surprises, but we're here to make it as smooth as possible. While Etsy takes care of collecting certain sales taxes on international purchases, some countries may require additional taxes or customs duties when the package arrives.

Please note that these charges are determined by your local customs authorities and are beyond our control. We recommend checking with your local customs office to see if there will be any extra duties or taxes to be paid upon delivery. This way, you're fully informed about any potential additional costs.

We strive to provide a hassle-free shopping experience and are always here to help with any questions you may have. Happy shopping!