Returns / Right of withdrawal policy under the ‘European Union Directive on Consumer Rights’
Please contact me within 14 days of receiving your order and return the item within a further 14 days thereafter.
I will issue a full refund including any shipping costs within 14 days of receiving the goods back. The buyer is responsible for all return shipping costs and should consider using a tracked service as proof of postage will not be accepted only proof of delivery.
Items must be returned in their original condition and in the original packaging.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalised orders
Digital downloads or e-mailed files.

For international returns from outside the UK please mark the parcel "RETURNED GOODS". You will need to attach a completed CN22 or CN23 form . We cannot refund import duties or taxes paid by you for receipt of the goods into your country, you will need to do that yourself, please keep copies of all paperwork and proof of posting of returned goods to support your application for refunds of import duties and taxes.

(Please do not return any goods without obtaining my consent via Etsy or post first, any goods returned without prior agreement will not be refunded)

If you would prefer to inform me by post rather than sending a message via Etsy, that you wish to cancel or return an item please use this form and send it to.

Cornel Dawn
Lluniau Gwynant Parri
County Road
Penygroes
Gwynedd
LL54 6EY
(However it is not really necessary as a simple message via the contact seller button will suffice. It is just a legal requirement that I make a form available.)

I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods:
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Ordered on [*]/received on [*],
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Name of consumer(s),
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Address of consumer(s),
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Signature of consumer(s) (only if this form is notified on paper),
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Date
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[*] Delete as appropriate.
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When the contract is formed
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This shop displays goods which are advertised for sale and gives information about them. By advertising goods we are inviting you to place an order. If you place an order, we are not obliged to accept that order and the contract between us will only be formed if and when we accept your order. Our acceptance of your order and the formation of a binding contract between you and us will take place when we dispatch the goods to you. Up until this point, there will be no contract in place between you and us, which means that neither you nor we will have any rights against or obligations towards the other, until the order is dispatched.