Absolutely! Kindly reach out to us for additional assistance. Bulk orders usually start at 20+ items.

No, marks and scratches on leather are not defects. These are on the leather by its nature. PEGAI only uses minimal finishes on these leathers to accentuate the hide grain's natural beauty and embrace the imperfect elegance of nature's intention.

These finish types do NOT cover any imperfections such as bug bites, veins, fence scratches, and other markings that tell a story about the animal's life. To us, leather is a living object, and it has to be treated with respect at all stages of this crafting process.

If you'd like a video version or tips on how to remove some of these scratches, please reach out to us via Etsy messages.

Yes, some of our products can be personalized. This will be done either through monogramming/embossing (fire branded initials) or laser engraving.

Logos and artworks are usually engraved using our laser engraving machine, while initials (limited to a specific number of characters) are monogrammed to the leather using our embossing machine.

However, some of the products currently cannot be personalized. Please reach out to us if you have any further inquiries about your orders!

Truly luxurious leather showcases its preserved grain characteristics.

The appearance of vein marks, minor scratches, variations in color and grain marks are not defects, in fact they are the hallmark of true artisan grade leathers.

To ensure the care and longevity of your Pegai craft:

ෆ Store in a cool, dry place.
ෆ Avoid prolonged exposure to sunlight or rain.
ෆ Wipe away excessive moisture with a soft dry cloth.

You may send the images/requests via Etsy messages. Once our team receives the file, we will send you an illustration proof within 24 hours.

Once approved, we will proceed with engraving your item. This whole process might take at most one week (depending on the number of orders).

✳ 𝑢𝑛𝑢𝑠𝑒𝑑, 𝑛𝑜𝑛-𝑝𝑒𝑟𝑠𝑜𝑛𝑎𝑙𝑖𝑧𝑒𝑑 𝑖𝑡𝑒𝑚𝑠
ෆ These items can be returned within 30 days of delivery. The customer will be responsible for their own return shipping method.

✳ 𝑛𝑜𝑛-𝑝𝑒𝑟𝑠𝑜𝑛𝑎𝑙𝑖𝑧𝑒𝑑 𝑖𝑛𝑐𝑜𝑟𝑟𝑒𝑐𝑡 𝑖𝑡𝑒𝑚
ෆ The team will send a pre-paid label so we can get the item back in the workshop. We will then replace it with the correct item or offer a full refund (whichever the customer prefers).

✳ 𝑑𝑎𝑚𝑎𝑔𝑒𝑑 & 𝑑𝑒𝑓𝑒𝑐𝑡𝑖𝑣𝑒 𝑖𝑡𝑒𝑚
ෆ Kindly send a picture of the damage or defect via Etsy messages so that we may further assist with repairs and replacements.

ෆ Please note that personalized items that were correctly fulfilled and are not damaged nor defective are non-refundable.