If you would like a custom order of crystals in my shop, please contact me with an approximate number of how many you need and your timeline of when you will need them. If the crystals are in stock, they will have the same processing time of 1-3 business days. If they are not, please expect a general processing period of around 3 weeks.

Crystals can be quite fragile - please take care with them. Additionally, quartz crystals such as amethyst and rose quartz, as well as fluorite will slowly fade and lose their color in the sun - be careful not to over-expose your crystals!

Feel free to contact me for any bulk purchases! Bulk discount and rates will apply or kick in at purchases of ten hearts or more, of any type. This applies to varied kinds of hearts, as long as the total of all the hearts is above ten. The more you intend to purchase, the higher the discount. As listed in my customized listings, hearts in stock will have a processing time of 1-3 days, but if they are not currently in stock, please expect up to 3 weeks of processing time.

Bulk pricing for my bulk amethyst crystals listing will kick in at over 150 crystals. As for bulk pricing for tumbled stones and any other listings, please contact me for individual quotes.

I do my best when I can to include a small extra crystal or two, if it is possible - this mostly applies to tumbled stone listings.

All of the pictures in my listings are of my actual crystals, in all kinds of natural light. I do my best to represent my crystals accurately, and always offer sizing details in the listings. Crystals are natural and will always be unique, but remain substantially similar to the listing pictures. No two crystals or hearts are alike. :) If you are ever curious as to which crystals SPECIFICALLY you will receive, feel free to drop me a message and ask for pictures.

If you send me a message over Etsy, I absolutely will put aside a few crystals until you are able to purchase! You must give me an estimated time you'll be able to purchase within the next month - if you do not, I will only hold onto them for one week. Please understand that this is because I receive many queries over whether I can hold crystals, with no responses or communication with the buyer I cannot hold them indefinitely!

If you're unhappy with your order, don't hesitate to let me know so I can make this right. My refund policy is that I offer a full refund upon return of the order. My refund/return policy is valid for one month from the date of delivery. You must let me know beforehand if you happen to decline the incoming package so I know to look for your order for a refund. If you have any other questions, don't hesitate to reach out and I'll be happy to come to a specific solution for you.

Replacements are on a case by case basis - though I wrap my crystals carefully, sometimes transit can be rough, so if a crystal arrives broken I'll be more than happy to offer you a replacement or refund. You must submit pictures of the broken crystals, and the packaging it came in if possible.

Feel free to message me over Etsy any time!