You are welcome to return an item to us for an exchange. If the time period is within 30 days of the time you received the item in the mail. There are no exchanges on SALE items. No Discount Coupons can be used for exchanges.

You can buy expedited shipping in our shipping section or contact Nadean Designs at https://etsy.me/3lZJqPc for assistance. If upgraded shipping is purchased please contact us to confirm we can ship your item quickly. During the Holidays and/or busy times Nadean Designs may charge an internal order rush fee of $30.00.

Length changes are easily made to most items. Please contact us so we can set up a custom listing for you if you are lengthening the item for an upgrade charge in labor and materials.

14 karat gold and higher karat gold are really the only items safe for swimming and showering daily.

14 karat gold-filled, vermeil, sterling silver, and rose gold-filled will usually all oxidize and change color over time.
Gold plated items will change color the fastest.

Ethiopian opals are porous and they will absorb body oils, lotions, makeup, and tanning sprays. Keep dry and away from these materials. Do not swim, garden, workout, or shower in your opals
Do not use any ultrasound, polishing cloths, or vibration type cleaners on opals.

For opals, it is best to gently clean with a microfiber cloth (glass lens cleaner).

14k, gold-filled, and sterling items without gemstones, polishing cloths, and ultrasonic cleaners are safe.

We do not insure our shipments. The buyer is responsible for purchasing their own insurance on all orders. However, if you have questions, please contact us. We can easily help with your insurance purchase. We do recommend that all buyers purchase Insurance

If the item was damaged upon arrival, please send a photo. Our team will work to replace your item as quickly as possible, including all shipping costs. Customers must contact us within 7 days of receiving the item.