◆ Please understand due to hygiene reasons, a return is only acceptable if the piece is unworn and unused and must be in an original packaging. BEATTI has a strict policy on returns due to hygiene reasons and we may reject your return if these conditions are not met.

◆ Please contact us first within 7 days of receiving your order. We will provide you with a return instruction on returning the package back to us at your own expense. Once a return is received, a credit will be issued minus the initial shipping fee.

◆ BEATTI is not responsible for return shipping costs, and we do not provide shipping costs for exchanges as it is the responsibility of the customer to select the correct size of jewelry or other reasons if at

* Our products are covered by a 6-month warranty, which exclusively addresses manufacturer defects.
* Customers must adhere to a clear and defined return process when seeking warranty-related assistance.
* Please be aware that the warranty does not cover any loss or damage incurred due to negligence or misuse.
* To ensure efficient resolution, all warranty claims must be thoroughly authenticated.
* Photographic evidence of any defects is required to expedite the replacement process.
* To maintain the longevity of your jewelry, please refer to our guidelines for proper care and maintenance.
* Our customer support team is here to help with any questions or concerns you may have

We understand that sizing can vary, especially with body piercings. It's crucial to recognize that each individual's anatomy is unique. While we can provide general sizing recommendations, determining your precise size, gauge, or length is ultimately the responsibility of the buyer. We strongly advise consulting with a professional piercer who can assess your specific needs and provide expert guidance tailored to your anatomy. Our sizing suggestions are offered as a helpful starting point, but personalized advice from a piercer is essential for a comfortable and safe piercing experience.

We understand that occasionally, you may require a different size for your jewelry backing. To simplify the process and save you both time and the cost of return postage, we recommend contacting us directly for assistance with purchasing the appropriate replacement backing.

Instead of returning the item and incurring return postage fees, please get in touch with us, and we will guide you through the process of obtaining the correct replacement backing.

Yes, we accept wholesale. Please contact us hello@beatti.com for details!