On each product page, you can find estimated delivery dates that show order processing times + standard shipping time. Please be informed that these dates are estimates and we do not guarantee them nor make ourselves responsible for any possible delay. Actual delivery time will depend on the shipping method you choose.

If you need your order by a specific date such as holidays, birthdays, weddings or events, we recommend ordering with expedited shipping to make sure you receive your order on time.

Of course! We offer various solutions for express shipping – including Two-Day Delivery.

Once you've added an item to your shopping cart, navigate to your cart by clicking the cart link at the top right of any page. You can then select available upgrades from the shipping options dropdown menu located to the right of your item.

If you decide to go with expedited shipping, please write your phone number in your order note or just send us a message. It is required for a better shipping experience.

We use glue pads to make the ring stay in a stand-up position when taking styled product photography. It is a practical way to display your ring for photography and allows you to use your ring dish for multiple purposes like holding other types of jewelry, and candles.

If you'd like to use the ring as seen in the photos, please order with the ring holder attachment. The ring holder attachment is made of a soft metal piece (solder-plated copper) and you'll slide the ring under it to hold it in place. It is adjustable, and flexible and it won't harm your ring. Here's how this modification looks → https://bit.ly/2GSxMUz

We do whatever we can to represent the colors of our products; we always shoot in daylight and do not manipulate colors by filters.

Our products are one-of-a-kind because the colored glass panels are manufactured by melting more than one colored glass and the patterns & color densities in these panels are random. Due to this fact, each product we make is one-of-a-kind in terms of the nature of the manufacturing process and there may be slight color differences between products in photos and the product you will receive.

If you need your order sooner or by a specific date such as holidays, birthdays, weddings or events, you might want to rush your order with the listing given below or select "Two-Day Delivery" option at checkout if available.

RUSH MY ORDER: https://www.etsy.com/listing/236329007

We make sure that each and every object is securely packaged, so it gets to you in one piece. We use lots of bubble wrap and styrofoam to immobilize the object in its original packaging and place these packages into strong cardboard boxes to prevent possible damage during transit. Multiple purchases may ship separately depending on the size & form of the items.

Want to buy something to send directly to a friend in another city or country? We are happy to make your loved ones happy! Just make sure to mark your order as a gift in your cart and then add a gift message and gift wrapping if you like. Don't forget to put your friend's address info as the "Ship To" address and we'll handle the rest for you.

Our current damage rate is only 0,07%. This means that the chance of receiving your item in perfect condition is 99,93%

However, if you were hit by bad luck, all you need to do is to contact us within 24 hours with a photo of the damage incurred to your item. Once you provide proof that the item is damaged, we'll offer you a replacement of the product you purchased and ship a brand new item to your address as soon as possible with no charges required.

Please note that any request made later than 24 hours & without proof won't be considered as an eligible request. Glass is fragile in its nature - for this reason, all damage that occurs after the product is received is considered to be at the fault of the recipient.

We're committed to partnering with the best retailers around the world. If you are a shop owner who is interested in carrying Waen® products, please fill the form below so we can get to know you a bit better. Thank you!

Retailer Form: http://bit.ly/2iZQUG5
(copy and paste this link to your browser)

✉ hello@waenglass.com

Our products are basically made of glass, solder and finishing chemicals and as of all stained glass items, they have a unique handmade touch due to the nature of the production. Wash them gently, dry the glass with microfiber swab, do not use chemicals on them. Wax them with a furniture or car wax for more shiny and new look if you like.

We create custom orders on special requests. Describe to us what you need – with clear dimensions if possible. We'll happily handle the rest.

Please note that custom orders do not qualify as part of a running sale or free shipping offer on our shop.