Items are made and sent within 2 weeks of your order.

For Orders Within The UK: If you select an upgrade on postage at checkout – this is quicker postage with the courier and not the items dispatch timing; the processing time will still apply.

For Orders Outside Of The UK: Postage overseas is at a rate that allows items to be tracked and where possible, signed for, to protect you as the buyer and us as the seller.

For All Orders: Once your item is posted we will not be held accountable for any delays (such as customs, strike action and backlogs) and timings are out of our hands once we have marked your item as dispatched.

If your item has a mistake or is broken on arrival, please let us know within 72hours (3 days) of receiving your order to allow us to act accordingly.
If the error is our end, we will work with you to find the best possible solution.

Please check your spelling on personalised requests. We will not be held accountable for any mistakes made by the buyer.

Please double check your address before ordering - any returned or undeliverable mail will be at the expense of the buyer – we post using the addresses provided on checkout.

Please contact us prior to ordering if you need your order sooner than the processing and postage time combined. We may be able to create a ‘custom order’ with an additional fee to reflect ‘rushing’ your order - this will also include a higher postage cost to use a service which allows faster delivery.

If you make an order for a specific date which overlaps the processing and postage timings, we will not be held responsible for your order not reaching you in time.
(Processing times + Postage times (UK) = approx. 10 working days – please see shipping terms).

We may use photos of your order for our own advertisement (on our social media pages) and listings - if this is something you would not like to happen, please let us know on ordering, via messaging us or simply add a note to your order stating this request.

Depending on where you are ordering from, there may be customs charges to pay depending upon which country your order is being shipped to.
Please check with your local authority to obtain an estimate for customs & import charges for the value of your order.

We are not accountable for any Custom & Import fees, so it is important that you check this information prior to ordering from us.

Screen resolution and lighting at time of pictures may mean items colours may differ slightly to that in the photos displayed on listings and social media.
Please feel free to ask for additional photos prior to ordering to clarify colours.

Please allow a couple of days once you've been notified of your order being dispatched for orders to arrive. Dates provided by Etsy are estimates only.

If your order has gone past the time you think it should be with you, please check your tracking information, in your garden or places of safety, with neighbors and your local collection office with Royal Mail. If there is no luck with any of these, then please get in touch.

Items need to be reported missing to us within 1 month of your expected delivery date to enable us to look into the items whereabouts. We are unable to process any reports of loss over 1 month as we can no longer claim for the loss, so it's important you get in touch if you think your item is missing.

No accessory is indestructible, always check accessories for wear and tear. It is the customers responsibility to determine the suitability of the product for their pet.
Our dog accessories are suitable and sturdy for every day use of domestic dogs. We do not recommend for dogs with behaviour issues or are overly aggressive. We do not refund or replace for general wear and tear of a product, only genuine faults will be resolved after inspection.
We do not guarantee any protection from our items and owners are responsible for any damage created to the products from misuse (such as chewing), or damage created by your dog on walks or from unsafe storage of products.

Please see item description for more on our dog accessory disclaimer

We're aware that sometimes mistakes happen or minds get changed. Unfortunately, as the majority of our items are personalised, we are not able to accept cancellations once orders have been placed. (This is a shop policy).

If you do wish to cancel your order for any reason, please do get in touch as if we haven't made your order, we may be able to accept a cancellation. If on getting in touch with us, you find we have already made your order, there may be a small chance we can grant a cancellation, but a fee may be required to cover costs of materials and time for the product already made.