Within the UK small items such as scatter cushions are usually shipped via Royal Mail Signed For First Class post, with international items going via Royal Mail International Tracked post.

Larger made to measure items will be shipped using a specialist courier service, e.g. UPS/TNT/FedEx/DHL (quote obtained at the point of order query).

Which service is used depends on the nature of the item, size, weight etc, as costs can vary considerably and so we will always check costs via a shipping agent and opt for the best value available at that time.

At the point of your order we will advise when we expect to be able to dispatch and we will endeavour to adhere to timescales, keeping you informed of progress or delays as and when these arise.

***A note with regards to customs taxes/ duties***- any applicable taxes etc will be the responsibility of the buyer so please make sure to do your research before making a purchase!

If you have any questions please don't hesitate to ask, our customer service is of utmost importance and we are always happy to help.

Please note that items are only available for purchase through the custom order process - listings serve to advertise the range of products that are potentially available and are not intended to be purchased. This is stated in all listing titles and descriptions but is still quite often missed! We specialise in bespoke soft furnishings handmade for unique spaces, therefore it is impossible to sell via 'generalised' listings. All that is required for more information or a quote is for you to send us a message and this is where the custom order process begins :)

When placing custom orders for bespoke, made to measure items please be aware that payment will be required in advance of order/lead time confirmation (once you have confirmed you would like to proceed with an order, a link for purchase will be forwarded to you for your convenience). This is simply to enable the purchase of necessary materials and ensure that the correct work time can be allocated to your order.

In the case of bespoke items where an exact colour/ shade of fabric is required to fit in with existing decor/ furnishings it is recommended that samples be seen before final fabric choice is made - please do ask about this and we will be very happy to arrange samples for you.

Mabel & Me is a small, home-based business run just by Jo, and as a busy single Mum to six year old twin boys Jack and George, life is inclined to throw a curve-ball every now and then! As a result delays in the work schedule are not uncommon, so please do bear this in mind when choosing to place an order with us :)

Thank you in advance for your understanding!
Jo x

FAQs:

What is the average lead time on made to measure items?

8 weeks (possibly longer during the coronavirus pandemic)

What materials are used in the construction of the French style box cushions?

An inner foam core of high quality medium density upholstery grade foam with an additional layer of 6oz dacron wadding and stockinette

Upholstered metal buttons are tufted using upholstery twine and this also creates and secures the hand-quilted decorative edge (except where the outer fabric requires a colour-matched thread in which case extra strong polyester thread will be used instead).

High quality materials ensure that our box cushions are weighty, comfy and durable.

What materials are used in the construction of the tufted pillow cushions?

These are lighter weight than the French style cushions, being instead filled (densely) with poly-wadding rather than foam. However, they are still pretty weighty and will withstand lots of use, as well as looking great!