Laser Cut Wood Snowflake Ornaments: Christmas Holiday Decor, Set of 9

Returns and Exchanges

Because most of my products are personalized or custom-made specifically for each customer, I do not accept returns or exchanges due to a change of mind, personal preference, or incorrect personalization details provided by the buyer.

This policy does not apply if an item arrives damaged, defective, materially different from the listing description, or contains an error made by me, such as incorrect engraving, personalization, item, or color.

Please contact me through Etsy Messages as soon as possible, preferably within 7 days of delivery, and provide clear photos of the item, packaging, and any visible damage or error.

Depending on the circumstances, an appropriate solution may include a replacement, partial refund, discount, or full refund. Please do not return an item without contacting me and receiving return instructions first.

EU and UK Buyers

Eligible non-personalized items may be returned under the statutory right of withdrawal. Please contact me within 14 days of delivery. After notifying me, the item must be returned within 14 days.

The item must be unused and returned in its original condition and packaging. The buyer is responsible for return shipping costs when returning a non-personalized item due to a change of mind.

Personalized, engraved, custom-made, or specially configured items are excluded from the statutory right of withdrawal, as permitted by applicable law. This exclusion does not affect the buyer’s rights if the item is damaged, defective, incorrect, or not as described.

Cancellations

Personalized or custom-made orders may be canceled within 12 hours of purchase only if work on the order has not yet begun.

Order processing may include preparing the personalization draft, creating the engraving layout, reserving or sourcing special items, or beginning engraving or production.

Once personalization work or production has started, the order can no longer be canceled because it is being prepared specifically for the buyer.

Please contact me immediately through Etsy Messages if you need to request a cancellation.

Lost, Damaged or Incorrect Items

All items are carefully inspected, packed, and shipped. If your order is lost in transit or arrives damaged, defective, incorrect, or materially different from your order, please contact me as soon as possible through Etsy Messages.

Please keep the item and all original packaging and provide clear photos of the complete item, the affected area, the external packaging, the shipping label, and any visible damage to the parcel.

Depending on the circumstances, the solution may include a replacement, partial refund, discount, or full refund.

A return may be required before a full refund or replacement is issued. If the problem was caused by an error on my part, a product defect, or shipping damage, return shipping will be handled according to the applicable circumstances and consumer law.

Please do not return an item without receiving confirmation and the correct return address.

Natural Characteristics of Stainless Steel

Stainless steel items undergo manufacturing, polishing, handling, and engraving processes. Very small surface marks, polishing lines, or minor variations may occasionally be visible under strong or directional lighting.

These minor variations are not considered defects when they do not materially affect the appearance, personalization, durability, or functionality of the item.

Visible scratches, dents, deformation, incorrect engraving, or damage caused during shipping are not considered natural material characteristics and should be reported to me.