Metals are nickel free* and are either made with zinc alloy, antiqued silver or gold plating, sterling silver, brass, bronze, or copper. Please see individual listings for specifics. If you need or prefer certain metals, please let us know that in the "Note to Seller" section of your order. We'd be more than happy to make any substitutes you need at little or no additional cost to you! (Please note that certain metals such as sterling silver & solid gold prices fluctuate based on current market prices, and their cost will be reflected.) *Please note: Keyrings only all feature nickel-based plated split rings. If this is a problem for you, but you are still interested in our keychains, please message us with your inquiry.

All items come from our smoke-free, cat-friendly home, where Perry and Jasmine are well-loved by our family! (If you have any concerns regarding pet dander, please feel free to message me, and I'll share my plans to create/prepare your products away from our cats. However, I cannot 100% guarantee that your items will arrive without a pet hair or whisker tagalong!)

Complimentary gift wrapping is included in every Midwest Cottage USA order. (Heidi's Dad taught her the "art" of beautiful gift wrapping at a young age.)

Type of gift wrapping varies from product to product.
Most small items (jewelry, EO pins, charms) arrive in an organza or fabric bag.
All sewn, wood, cards, and craft items arrive wrapped in tissue paper and tied with ribbon.
Jewelry attached to poem cards, are tied with coordinating ribbon, & ready for you to Personalize, if desired.
A 4.00 Gift Wrapping Upgrade, for all items in your order, includes:
::Each Item Individually Wrapped In Classic, Kraft Paper Wrapping
::Ribbon
::To/From Gift Tag (optional Personalization)
::Edible Wrapped Chocolate

Due to the majority of our products being custom orders most cannot be returned. In the event of a life-changing tragedy or similar, I (Heidi) will consider your request, & make every effort to work with you in a manner that is befitting your circumstance. Although I pride myself on quality packaging, in the event of product damage upon arrival, I will replace your product/s at my expense. Etsy is now protecting sellers against buyers who "change their mind", etc., and will not authorize returns in those instances. I do want your experience with Midwest Cottage USA to be amazing, & your special gifts cherished! My aim is your 100% satisfaction & consistent, 5 star ratings. Please feel free to message me with your questions. Thanks so much!

To use, simply apply 1-2 drops of essential oil to the leather disk pad located inside of your locket. You can then enjoy the wonderful benefits of aromatherapy throughout your day! The disk pads can be reused many times, though it is highly recommended that you dedicate each pad to one oil or oil blend to keep from unintentionally mixing oils.
Additional replacement leather disk pads are available for each shape & size, in sets of 5: www.etsy.com/listing/287395709/aromatherapy-leather-disks-5-piece-set

Yes to all!
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Depending on the item/s and quantity needed, we may have access to the needed supplies and/or the time needed to invest in your request. Each request will be evaluated and considered based on the above factors and any others that you may wish to include in your request.
Wholesale prices are typically 50% of our retail cost.
Full payment is expected up front to make sure our supply and postage costs are covered.
Please note that our policies state that there are no returns on custom and wholesale orders.
To begin your wholesale order process, please feel free to either request a custom order or send me a Message with your proposition included for my consideration.
(At this time, Dean is not accepting any custom order requests.)

Yes! Storewide shipping is now available to all domestic US addresses.

Most Custom Listings Include Personalization as an option. Others are required due to the nature of the products themselves. (In those cases where you have no preferences, you may simply state Blank.) To add personalization to a product's listing with the option already in place, simply follow the instructions below the Personalization section on the product page. Most information requires a "," (comma) separating each name/color/size, etc.
For those items that you wish to have personalization added, where no personalization is offered, please feel free to message me, and I'll make every effort to include your special message/variation/color in and/or with your products.
At this time, there is no additional cost to personalization.

We are not responsible for your order once it is received by the US Postal Service or other shipping company. Shipping issues are to be resolved between the purchaser and the shipping company. The best way to receive a delayed package is to try to find information online using the provided Tracking #, included with all orders. If that doesn't work, you may try to take the tracking number down in-person to your local post office or shipping company. The worker will be able to contact the locater service they use to find your package and have it delivered to you.
Thanks so much for understanding!