Care Instructions:
• Machine wash cold, inside out, with mild detergent
• Lay flat to dry (recommended) or tumble dry on LOW
• NO bleach or softeners
• DO NOT iron directly on the design (if you need to iron, turn the garment inside out)
*** I do not offer refunds or accept returns after an item has been washed. Please be sure to follow the care instructions on the care card that was provided in your order ***

Yes! In the section marked, "Custom", you will find the listing for custom and personalized orders. If you would like to message me first, that would be awesome! We can work together to create your perfect design! Color charts are available in the image gallery, just take a look and follow the directions in the listing!

Processing times are always listed in the 'Shipping Details', 'Item Details', and 'Announcements' sections of the shop. This is the time it takes to make your order - from the day it is ordered to the day it ships.

Business days are Monday thru Friday. Holidays observed by USPS are not business days.

Shipping speed depends on the method you choose at checkout.

Each order is carefully packaged with love in tissue paper and ribbon, along with a 'thank you' card from me 🖤

If your item is a gift and you would like to include a message for the recipient, leave it in the 'note to seller' box at checkout and I will write your message on a card 🖤

Once your order is in the hands of USPS, Heart + Arrow is no longer responsible for the item. Any damaged, lost, delayed, or stolen items are NOT refundable or exchangeable.

If you cannot locate your item, please call your local post office with your tracking number that was provided in your shipping notification email.

If after 7 business days, your package has not yet arrived, submit a Search Request with USPS here: https://www.usps.com/help/missing-mail.htm

Unfortunately, lost or delayed mail happens and as frustrating as it is, it is completely out of my control. As much as I wish I could, I am unable to assist in finding mail as I do not work with or have any special access with USPS.

Cancellations are accepted within 24 hours of purchase. Once cancelled, you will receive a full refund.

Cancellations after 24 hours are subject to a $5 per item restock fee. Cancellation not eligible for completed orders.

Returns + exchanges are not accepted. Size charts and material information are available in the image galleries and item descriptions for each and every item.

Proper care of your shirt is vital for longer wear. It is up to you to follow the care instructions on the care card provided in your order. I do not provide refunds or exchanges on items that have been washed.

H+A takes pride in the quality of our work. If an error was made on my part, please message me to have the issue resolved as soon as possible.

No. In order to protect my intellectual property, I do not sell anyone my designs or photos for commercial or personal use. I also will not disclose any fonts so that you may duplicate my designs. I take great pride in my original work and with the amount of imitators on the web, I will not compromise my business.