I happily accept custom and personalised orders, please do get in touch, either on Etsy, or email handmadebyhannah6@gmail.com if there is anything you'd like custom made or personalised! Prices may vary, and unfortunately I cannot process refunds/returns for custom items that are personalised (i.e. with a name etc)

Where possible, I always try to provide size details for all of my knits, but if you have any questions or queries please get in touch, either on Etsy, or by emailing handmadebyhannah6@gmail.com

TOP TIP: If buying a baby item as a gift, it's always best to buy a bigger size than the size the baby is wearing at the time of purchase. This means that even if the garment doesn't fit now, it will sometime in the future as baby grows :)

SCARVES: Sizes of scarves vary in width and length - if you'd like a significantly narrower/wider/shorter/longer scarf in any of the scarf designs that I've advertised, please get in touch and I'll see what I can do!

I knit with different materials, so often the care instructions may vary, but all purchases are shipped with care & safety (for baby items) instructions

Generally, all of my knits will be machine washable, at 30º on a gentle cycle, and should be air-dried lying flat!

TOP TIP 1: When washing handknitted items for the first time, it is advised that you wash them in a white pillow case to protect the garment! After one wash, handknits SHOULD be ok to machine wash, but they are delicate items, so every care should be taken for every wash

TOP TIP 2: When drying knitted items, it is advised that you lie them flat, lying on a dry towel on a hard surface. Hanging or draping wet knitted items will cause them to lose their shape!

If not specifically mentioned in the listing, all of my knits are available in vegan-friendly yarns. Please just contact me (either on Etsy, or email handmadebyhannah6@gmail.com) if you'd prefer an item made in a vegan-friendly alternative yarn.

If you are unhappy with your order [ :( ] or the item is faulty, I am happy to process a full refund (excludes shipping) or exchange!

This applies to custom orders as well - unless I have customised something too much that it would not be able to be resold [for example, with your name, a personal message, or if the size you require is not suitable for the average person).

You are eligible for a refund/ exchange within 14 days of delivery so please contact me as soon as possible. All items that you want to refund/ exchange must be returned to me within 30 days of delivery.

I do accept cancellations, if for some reason you are having buyers' remorse, but you must contact me directly (either by emailing handmadebyhannah6@gmail.com or via Etsy) within 2 days of purchase.

I knit part-time and while I do my best to get items to you at earliest possible - this might not always be possible.

For smaller items (hats, cowls) the approximate production time is 4 weeks

For bigger items (jumpers, scarves) the approximate production time is 6-8 weeks

And for even bigger items (custom ordered jumpers, adult jumpers) the approximate production time is probably about 12 weeks.

But it'll be worth the wait :)