**********************VACATION on SUMMER AUGUST 2022 ********************************
Between July, 26 and August, 30, although I will be on vacation, my shop will stay opened for customers and visitors to appreciate my art.
Below are the dates available for sending purchases made in August. Please note that there may be a slight change in the delivery date, which may be delivered one day before or after the indicated date.
- Purchases done between July, 26 and August, 30 - Expected shipping after date, September, 1th
*If you are interested on a specific artwork and want to wait until my return from vacation to send after the date above, just need to do the normal purchase process on etsy.
*If you are interested on an art but don't want to purchase on vacation period, you can reserve an art of your preference. To reserve I required 10% of the cost of the art and are not refundable.
Please, any doubt contact me. I will respond soon as possible to clarify. Will be a pleasure, thank you.
NORMAL SHIPPING PROCESS (OUT OF VACATION)
All items purchased from my artwork will be sent shipped within 1-4 days from the date of order.
I ship twice a week on Tuesdays and Fridays.
*************************ORDER DELIVERY DELAY DUE TO COVID-19 *************************
It is important to note that due to the pandemic situation we are currently in, postal delivery services from all countries, are delayed in delivery all packages to the destination of approximately more 20 working days, for the American continent, Asia and Oceania. For the European continent with a delay of approximately 10 working days more than expected to receive it. It is important to note that for all orders destined for the United States, the USPS tracking system do not currently provide the necessary control information for goods entering the country and unfortunately no recognize the track number in the computer system. After receiving from the seller through etsy the shipment notification, will be able to check through the track number referenced on the page, when the package left Portugal, with date, hour and written when left the country towards the destination - *International Dispatch*.
All of my buyers until today have received their purchases. It is a matter of having more patience in this delicate period.
**If your purchase take so long than expected, I suggest to visit your local post service to see if the package is still waiting for your collect. Sometimes that happen too**.
Thank you! ***************************************************************************************
Please is IMPORTANT
Mail service from Portugal to outside of Europe takes about 6-12 working days depending on your location, the time of the year, and your local postal service.
All International Orders I ship via Portugal Priority Mail International, by registered mail. For extra large paintings probably will send by Encomenda Process delivery Portugal mail service (regarding dimensions art).
The best choice for your package to arrive to you promptly and safely, for a fair rate.
If for some reason the buyer does not pick up the package at the post office and return it to the seller, the buyer can ask for a new send to the seller. All costs of mail will be borne by the buyer. ou might need to check with your local post office, if was an attempt at delivery has been made in your absence.
*****One way to avoid this would be advisable you check with your local post office, if it was an attempt at delivery has been made in your absence.*****
PURCHASE UNCLAIMED FROM THE LOCAL POST OFFICE
Is not ComArt responsibility, purchases unclaimed on the period stipulated from the local post office. Is a sole responsibility of the customer receive them purchase at the local post office.
If your purchase return to ComArt, the customer would must request a new shipping payment to receive his artwork again.
PACKAGING
I package all my works very carefully protected from moisture within a plastic sleeve to you receive it in perfect conditions.
Small dimensions until dimensions A3, will be send in a flat sturdy mailing.
Dimensions of A2 up to 100 cm in height or width, will be send in a rigid cardboard tube properly protected.
Paintings more larger, will be send inside a pvc tube.