I didn't receive my parcel. What can I do?

If you chose standard shipping you will receive the certificate of posting but NO Tracking information. For the UK we provide a Signed For service which means there will be online proof of when parcel has been delivered and consigned to the buyer's address. If there is a delay in the consignment you must simply wait. Once the deadlines have been reached to consider the parcel lost and for us to make a claim to the postal service, we can refund you for the item value. These deadlines depend on your location: UK deliveries: Refund after 15 working days delay (NOT including Saturday or Sunday) EU deliveries: Refund after 25 working days delay (NOT including Saturday or Sunday) Rest of the World deliveries: Refund after 30 working days delay

Can I get a refund on unwanted items?

Of course! If for any reason you don't like or no longer want your item you can send it back to us within 7 days of receiving it, unused and in its original packaging. Please contact us BEFORE sending anything back so we can convo about how to proceed.

Is there Tracked Shipping?

If not specified and added at the Check Out when ordering from us, we use Standard Air Mail. This means you will receive a Certificate of Posting but NO tracking information. Neither ourselves or you will be able to see where the parcel is during the transit. Tracking is available for all countries at added cost at the Check Out. We will then forward you the relative Tracking Number and link to see where you parcel is while on route to you.

What is a Certificate of Posting?

A Certificate of Posting is a receipt from the Royal Mail Post Office which highlights the date and time of the shipment made. Also you should see a few details of the delivery address which act as proof that we have shipped your item. We keep this receipt to make future claims on any items once the Royal Mail deadline for lost items has been surpassed. If the delivery details have not been copied correctly by the post office worker this is irrelevant. Only the address on the parcel must be correct.

How long will Shipping take?

This depends on where you are and the shipping method used. Usually for the UK we use Second Class Signed For Post which should take 3-7 working days to arrive (not including Saturday or Sunday!) For EU, USA and rest of the world you should consider around 10-25 working days. *Delays can happen due to customs clearance and are outside our control. You may find that one order with us arrives much quicker than another. This is completely random as the shipping method and the preparation times are always the same. ** Remember to allow a lot more time over the Christmas festivities!! :-) IF YOU DO NOT RECEIVE YOUR PARCEL YOU MUST INFORM US WITHIN 60 DAYS OF SHIPPING. Beyond that we cannot make a claim or investigate

Custom/Bespoke orders

For some products we can customise the order and make it to measure. This may take a bit longer to get ready for shipping but you will always be informed of the times. For items which have been made especially to a specific size we cannot give refunds. This is because the product cannot be listed on our shop to be sold to the general public as it is a one off piece.

Sterling Silver or Brass Jewelry: Store in an air tight bag away from sunlight and humidity when not worn. Clean with a silver polish cloth or non abrasive microfibre NOT tissue or kitchen roll as these will scratch the metal. DO NOT put multiple items away in the same bag as they may scratch and tarnish more easily. We recommend removing silver jewelry for sport or swimming as acidic sweat or chlorine will tarnish the metal.

Will my gift arrive by Xmas?

We always post the Royal Mail estimated deadlines for parcels in UK and abroad on our Etsy shop by the beginning of November. This is a guide and NOT a fact! We advise our foreign customers to leave plenty of time for any unforeseen transit delays to avoid disappointment. Closer to Xmas and beyond the deadlines we always advise customers who buy gifts that they will probably not receive them for Xmas and offer a full refund before starting the shipping process. We are NOT obliged to do this as all the relevant info will clearly be written in our shop details. **PLEASE ORDER WELL IN ADVANCE TO AVOID DISAPPOINTMENT DURING THIS PROLONGUED COVID19 PANDEMIC**

I am allegic to Nickel

All our jewelry is Nickel Safe. We have never had a problem or complaint over many years on markets, high street shops and online. If you do for some reason find that you have a reaction to our jewelry or you simply feel unsure when wearing it, you have the right to send it back to us within 7 days of receiving it. We must stress that we need the item to be in saleable condition and in its original packaging. Please contact us BEFORE acting on this and we will discuss how to proceed in Etsy convo.

I gave you the wrong shipping address. What Can I do?

If you find out after placing the order that the shipping address is wrong try to contact us asap. When we see an obvious problem we will be the first to get in touch. This is why we stress to ALWAYS check your email and Etsy convos to see if we have written to you. If you can amend your address in time (well before 24 hours of placing order) we should easily be able to amend these details. If you realise too late unfortunately there is nothng we can do. If you still want the item you will have to pay again in full. Should the original be sent back to us undelivered and intact we will certainly refund you.

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Sterling Silver Adjustable Turtle Bracelet: Shiva Eye Shell jewelry, Turtle lovers

Name: Sterling Silver Adjustable Turtle Bracelet: Shiva Eye Shell jewelry, Turtle lovers
Brand: DesignFioreDiLoto
SKU: 555022746
Price: 50.44 CAD
Availability: InStock
Rating: 5.0 (7 reviews)

NowPrice:CA$50.44

Original Price: CA$63.05

20% off

•

Sale ends in 3:22:52

Made by Lorena and Matt

DesignFioreDiLoto ·

Whitwell, United Kingdom

Arrives soon! Get it by 13-19 Oct if you order today

Returns & exchanges accepted

You can only make an offer when buying a single item.

Star Seller. This seller consistently earned 5-star reviews, dispatched on time, and replied quickly to any messages they received.

Highlights

Made by DesignFioreDiLoto
Materials: Operculum shell, Sterling silver
Chain style: Snake
Closure: Spring ring
Adjustable
Bracelet length: 19 Centimetres

Sterling silver turtle charm bracelet with Shiva eye seashell body. Lightweight adjustable bracelet for ladies. Cute tortoise charm, a symbol of longevity. Ideal jewellery gift for Turtle lovers. Shop now!

★ ABOUT SHIVA EYE SEA SHELL
Shiva Shells sometimes called Pacific Cat’s Eye are believed to open the Third Eye Chakra which transform and mute negative energy. It is a stunning natural gem made of calcium carbonate and has a brown and black band that is carved into the shape of the eye.
The gem’s name is derived from Lord Shiva's Third Eye in the middle of his forehead.
Lord Shiva, other than in India, is also worshipped in countries like Tibet and Sri Lanka.
Shiva is the 3 Eyed God who only opens his third eye when he has to destroy evil. Thus the Shiva Eye Shell has long been believed to protect against evil.

❤ SIZE and MATERIAL
Average weight: 1.87 g
Length adjustable: 17cm plus 2cm chain extension

Made in 925 sterling silver and Shiva eye sea shell

❤ PACKAGING
Where possible all our packaging is fully RECYCLABLE or BIODEGRADABLE.
Turtle Bracelet will come in a beautiful branded gift box, so your order is ready to be gifted 🎁

★ For all our turtle based jewellery click below:
https://www.etsy.com/shop/designfiorediloto/?search_query=turtle

★ PLEASE READ CAREFULLY
All photos have been enlarged in order to show details.
It is very important that you check and refer the dimensions listed in this description for correct size.

🖤 SHIPPING
We use Standard International Air Mail: 10-25 working days for USA and rest of the World.(CANADA and AUSTRALIA can take up to 30 working days). Standard shipping does NOT have any tracking information, only proof of posting that will be sent to you via email.
For Tracked and Signed shipping you MUST select this option at the Check Out. Added costs apply.

PLEASE NOTE FOR US CUSTOMERS: "All orders are shipped from the UK with Delivery Duties Prepaid (DDP). Despite recent U.S. import regulation changes, your order will be dispatched as usual, with no extra fees or customs delays for you."

For EUROPE it takes 7-15 days and we use tracked and signed shipment with the customs form fully filled in with a copy of receipt attached to the parcel. Etsy takes VAT in advance and this is clear with the IOSS number written on the parcel. You should not pay any additional fees upon receipt. (However there may still be exceptions based on the Country of destination for which we are not responsible).

For UK we use FREE "Tracked 48" Royal Mail large letters. If you want faster delivery you can purchase Tracked 24 (2-3 working days delivery) or NEXT day special delivery guaranteed at the check out for an extra fee.

For all shipments there's the proof of postage.

☛ Please visit our other shop here for more handmade jewellery and findings ☚
https://www.etsy.com/shop/nidracollections

Order today to get by 13-19 Oct
Returns & exchanges accepted within 14 days
Free delivery
Sent from: United Kingdom

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Lorena and Matt

Owner of DesignFioreDiLoto

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Reviews for this item

5.0

(7 reviews)

What buyers say, summarised by AI: Looks great Love it

5 This item

Anaid 02 Jul, 2023

Really cute bracelet! Very well packaged! I am happy with the little turtle!!!

Anaid 02 Jul, 2023

Response from Lorena and Matt

How grateful we are! Thanks for taking the time to write this review Anaid. All feedback is highly appreciated, as it help us to keep moving forward and getting always better at what we do!