We package Honey Willow jewellery in our new teal boxes, tied with ribbon, ready for giving. We also include an insert with information about the jewellery and how best to look after it. We are always happy to ship directly to the gift recipient. We do not include receipts in the packaging.

All metals, including precious metals, can tarnish and oxidise over time. Metals can be dulled or darkened by some perfumes, skin lotions and by the oils in skin.

Try to remove your jewellery before swimming and bathing, avoid chlorine and harsh chemicals and clean it from time to time with a soft polishing cloth, or warm soapy water. When not being worn, it's best stored in an airtight bag, or wrapped in a soft cloth.

If you are ordering your jewellery well in advance of giving, please remove it from the gift box and store it in an airtight bag, to keep it looking its best for presenting.

Yes! On most listings you can select which birthstone you'd like, otherwise you can contact us via message or in the 'notes to seller' section when viewing your cart.

There is a section to input the names/dates/phrases you'd like stamped onto the rings on the product pages. Please specify if you'd like certain names/dates on certain rings, otherwise we will decide this at random. The rings are interlocking and freely move around each other so the names can't be ordered from top to bottom.

Please note that we are not able to stamp names on all our ring necklaces, only the name necklaces with thicker rings.

All our delivery information is taken from the postal service's website. Once the order has been dispatched, it is the responsibility of the postal service to deliver it. We can only view the same tracking information as the customer. The delivery estimates we give are just estimates, and occasionally it can take longer to deliver than expected.

Please let us know when you need your order by so we can let you know roughly when you should expect to receive it and whether or not it would be best to upgrade to a faster service.

We send all jewellery with tracking. Your tracking number is in your dispatch confirmation email.

You can also access your tracking number on your order, in the 'purchases' section of your Etsy account.

Please contact us via the Etsy conversation system, or to jewellery@honeywillow.com

Please do not try to contact us via the email address registered to this Etsy account, it is a personal email and we cannot guarantee a response.

Our office hours are 9-5 GMT. We will respond to your message as soon as we can.

It can take us up to a week to make orders, depending on the product you have chosen. If you are in the US, you can select UPS as the fastest shipping method.

We offer a priority making service on our website for a 48 hour making service.