All orders ship from Los Angeles, CA. All US orders are estimated to arrive within 2-5 business days of the ship date. Please keep in mind that it can take a few hours to a couple of days for any updates to show on the USPS tracking system.

Please know that once your package is dropped off at the post office, we do not have any additional information or insight other than the tracking information on the USPS tracking site. Also, please know that we are not responsible for lost/stolen packages that have been marked "delivered" on the USPS website. If you have any questions about the status of your shipment, please contact your local postal office to follow up.

All orders ship from Los Angeles, CA. All international orders are estimated to arrive within 7-14 business days of the ship date. Although we rarely run into international issues, occasionally it can take up to 60 business days for a package to reach its destination.

Please know that once your package is dropped off at the post office, we do not have any additional information or insight other than the tracking information on the USPS tracking site. Also, please know that we are not responsible for lost/stolen packages that have been marked "delivered" on the USPS website. If you have any questions about the status of your shipment, please contact your local postal office to follow up.

The first thing you can do is check with family, friends, or neighbors to see if someone has accepted the delivery for you.

You should also allow a few extra days in case the package may still be at your local post office. In that case, you can try contacting your local post office to see if they have more information on your delivered package.

We recommend you double check the following:

- Check your order information and confirm the shipping address is correct.

- Call USPS at their toll free number, and tell them you didn't receive your package:

1-800-ASK-USPS® (800-275-8777)

- After 7 days, submit a search request:

https://www.usps.com/help/missing-mail.htm