My current production time is two working days, sometimes sooner. You can check the date your order is due to be to dispatched on your order confirmation. Please see shipping information for delivery estimates to your country.

Yes you can! There is an option to upgrade the shipping at checkout. A shipping fee will apply.

UK orders will be sent using Royal Mail Special Delivery Guaranteed Before 1pm. Your order will be dispatched the next working day for delivery the following working day. A signature is required at the point of delivery. Otherwise it will be taken back to the depot for collection the following day.

Express orders sent internationally will be sent using courier.

Silver will tarnish if left out in the atmosphere and as you wear your jewellery, it inevitably gathers a build-up of natural oils from your skin. Tarnishing will be accelerated if it comes into contact with perfume, moisturiser, self tanning products, hairspray, chlorine, salty air, sulphur in the air, sea water, perspiration, acidic skin ph and sometimes can even be effected by medication that is excreted through the skin. Hot and humid conditions can also cause tarnishing. The amount of tarnishing (oxidation) depends on the skin and the care habits of the wearer. Tarnishing is therefore not a manufacturing fault. The same care instructions apply to Swarovski pearls and items plated in Gold and Rose Gold.

We strongly recommend that all jewellery is removed before showering or swimming and to take care when using perfume and cosmetics. It is best to keep silver jewellery out of the air if you want make sure it doesn't tarnish prematurely and to always store it in a dry, dark place, preferably a jewellery box. Jewellery will also tarnish if the atmosphere is a tiny bit damp - even if stored in a box. It is real silver and real silver does tarnsih over time.

Your silver jewellery is best cleaned using a silver cloth. Rub it with the silver cloth in gentle circular motions.

Please do NOT use silver dip on your sterling silver jewellery.

Some of our collection has been plated with 18 carat gold or rose gold plate. Plating is a coating of gold or rose gold over sterling silver and it can wear off over time. - Please see our silver care instructions above. We guarantee our plating for three months. After that a £20 re plating fee will apply.

By their nature, snake chains, may become kinked if bent beyond their natural curve and may lead to breakage. Their semi-rigid form can make them susceptible to kinking and careful storage is required to preserve their original shape. They are best stored carefully coiled in a jewellery box and avoid squashing them under heavier items. The same applies to the popcorn style bracelets.

The semi precious stones and freshwater pearls used in the collection are all genuine, natural products. There will therefore be fluctuations in their size and shape. Due to the composition and natural properties of mined gemstones, product photographs may show slight differences to the actual stones or pearls you receive. They will have little inclusions, lumps and bumps. This is not a fault and is part of their unique charm.

Each piece is carefully and lovingly handmade. The Murano glass used in the jewellery is made by hand and is then individually hand set in the silver. Therefore, please be aware that it is likely that there will be inclusions in both the glass and the silver and slight variations in size and shape. There may also be little bubbles or flecks in the glass - this is the nature of the piece and not a manufacturing fault. As the Murano glass in the collection is not machine engineered but individually made by hand, no two pieces will be absolutely identical.

Please note that customers are responsible for all duties and customs charges on international orders.

For overseas orders the customs forms fixed to your package will have the amount paid stated on the declaration. For non UK countries there may therefore be import fees payable upon delivery. Please ensure that you are aware of potential customs fees and import duty prior to ordering.

I can not be held responsible for any delays due to customs.

UK orders will NOT be subject to import duty.