Please contact me within 14 days of delivery and ship the item back within 21 days of delivery.
Your item must be unused and in the same condition that you received it.
SHIPPING: I recommend using a postal service that provides proof of delivery as returns are not my responsibility until they arrive back to me. Sorry, I cannot refund original and return shipping costs.
REFUND: Once I have received your package and checked the returned items, I will refund you within 10 days. The refund does not include shipping costs or any customs duties and taxes, that are always your responsibility.

I can make some simple alterations to my items like changing the size or the color, adding a strap or a pocket.
I generally do not accept custom orders that involve great design changes.
Contact me and I'll see what I can do to accomodate your request!

Yes, I do. I offer wholesale pricing to resellers but please note that not all the items are available for wholesale.
Please contact me or visit my Etsy Wholesale store.

Wool felt care instructions:
- let air-dry if moist or wet
- use a soft brush (or your vacuum cleaner) to remove dust and brighten the color
- remove lint using a fluff shaver or roller
- let non-staining spillage (food, mud..) dry and then brush away
- spot clean stains as soon as possible using a wet microfiber cloth (dab a tiny amount of gentle soap directly on the stain if necessary)
- do not machine wash
- in case of persistent stains put a drop of white vinegar on the stain, leave on for a few minutes and then dab with a clean cloth.