Wholesale orders are welcome! Please send me a message for further information.

During very warm weather, products may soften or even melt in transit as they sit in warm mail trucks, mailboxes or on front porches.

We use more protective packaging in the heat of summer, so most products do make their journey safely.

Since melting is a natural reaction to heat and we have no control over the conditions during transit or delivery, please understand that we cannot be responsible for melted products.

PROCESSING TIME: INDIVIDUAL ITEMS
Because our products are created just for you soon after you complete your purchase, please allow 1-3 business days for your item to ship.

PROCESSING TIME: CUSTOM ORDERS/FAVOR ORDERS
You can expect your order to ship 1-2 weeks after your purchase date.

If your order has not arrived by the estimated delivery time, please feel free to let us know via private message. A number of factors can influence mail speeds (weather, holidays, etc), so we may ask that you wait an additional 7 days- just in case your order is caught up at a sort facility. If after 7 days your order has not arrived, we will do everything we can to work with you towards a solution whether its refund your order, reship your order, or contact the postal service to locate your order.

If your address was not entered correctly at the time of purchase, your package may be marked as “Undeliverable” and will usually be shipped back to us. Once we receive your return order, we will request an edited address to re-ship your order. In the event of a re-shipment due to an incorrect address, you are responsible for the additional shipping charges.

If it seems that your order has been lost in the mail, we ask that you allow 7 extra days for your order to arrive, just in case it has been backed up in a sort facility. If after 7 days your tracking does not update/your order does not arrive, we will issue a refund or send out a replacement order.

USPS tracking numbers for International orders only update within the United States, so once they leave the USA, the tracking can no longer be updated. From this point, your tracking will not update until the order has been delivered. Because of this, when the order leaves the USA, it may appear on your tracking that the order has stopped moving at one of the larger US sort facilities. This does not mean that your package isn’t moving. It simply means that your order has left the USA and is on its way to your country. If, however, your order does appear to be substantially delayed, please don’t hesitate to message us via Etsy so that we can work towards a solution.

To track your shipped order, visit the tab labeled “Purchases and Reviews” within your Etsy account. Within this tab, you’ll find all of your existing orders, as well as your tracking. You can also click HERE: https://www.etsy.com/your/purchases?ref=hdr_user_menu

RETURNS:
If you didn’t absolutely love your order, we are happy to refund your purchase after the item arrives back to us. Please message us via Etsy within 3 days of the items arrival. We do not cover your return shipping back to us. Once the order has arrived and we have inspected it for damage, we will issue a refund.
EXCHANGES:
If your order didn’t work out and you’d like to exchange it, please contact us within 3 days of the items arrival. Exchange orders must be unused in order for us to accept an exchange. We do not cover your return shipping back to us.

Need a custom order? No problem! Please contact us with your idea and we would be more than happy to create something special, just for you!