We won't go to print until we've received your sign off (Placing an order will be considered confirmation unless otherwise stated). Please check carefully to ensure all the details are accurate - this includes spelling, punctuation, dates, postcodes colours and layout.
Proofing is your responsibility, so the design that is confirmed by you will be the design that is printed. If there is a printing error with the approved proof, we can't unfortunately offer you a refund, return or free reprint. If we're at fault however, we'll do everything we can to fix it. If you do have any issues, we'll be happy to work with you to resolve the issue as effectively and efficiently as possible.

Colours on screen are just a representation of the colours that will be printed. While we try our utmost to represent these as accurately as possible, we can't guarantee they'll be an exact match.

Photos card printing is different to photo developing. Developed photos are usually printed on a high-gloss stock using inkjet printer, giving you a smooth glossy finish. Photo card printing uses toner ink, printed onto uncoated card stock. This gives your stationery a luxurious feel but can affect the reproduction of the photos. Photos may appear grainier or darker than they appear on a backlit screen. With this in mind, please ensure the photos you supply are high resolution and not too dark. We encourage you to order a printed sample first.

Our delivery and turnaround times are just estimates.

We're very efficient and usually try to exceed your expectations. If confirmed by 10.00am GMT we'll usually dispatch your order the same working day.

However from time to time there may be production, issues that are beyond our control, which ultimately delay the dispatch.

If this does happen, they'll go out the next working day.

We ask that you bear with us and we'll do our very best to have your order with you as quickly as possible.

We're very quick to respond to messages, so if you do have any concerns or would simply like an update, we'll be happy to help.

We want your prints to look as good as possible and a great quality photo is one of the best ways to ensure they look their best.


All supplied photos should be high resolution (300dpi) as this will guarantee the best results in print.


If you supply us with a photo that we think won't print well, we will always advise you so.


Photos on screen can often look lighter than the finished results. To pre-empt this we may lighten up your photos in the design stages to ensure they look their best for print. You will see the photos edits in the proofing process.

Our kraft card is eco friendly, recycled stock.

As a result the lightness of the finish may vary from card to card and on each side.

This will be very subtle and hardly noticeable (if at all). If you're unsure, you're welcome to purchase a sample before going ahead with your full order.

With that being said, everyone who has ordered in the past has been very happy with the results.

Our logo will be printed very subtly on the back of most single sided printed cards.

This is very small, faint and tasteful.

If you've chosen a double sided template, we will of course omit the logo, so nothing interferes with your design and text.

If you'd prefer the reverse of your cards to be blank, please let us know and we'll be happy to remove it for you.

Our main card stock is 320gsm Textured Stock, this has an off-white colour and works beautifully with our designs.

If your design has a particularly high coverage of ink, or a photo we'll use 320gsm Stock with a light gloss coating on the photo side.

This will ensure your photos look their best in print - this stock is also bright white. If in doubt, please purchase a sample pack before printing.

We will occasionally print photos on the textured stock, but will us our judgement on an order by order basis - if you have a preference, please let us know.

Our White Envelopes match our main card stock and are therefore off-white.

However, the off-white colour does still work with the other 2 stocks.

If in doubt, please purchase a sample pack before printing.

Our estimated processing times are based on the time it takes us to process your order once your design is already complete.

You may have created your design using our online design tool, or we may have created your design before you purchase.

If you purchase before creating your design, these estimates will not be accurate.

The time is takes to create your design will depend on the number of revisions you require, whether we're creating your design, how quickly we're able to respond and how quickly you're able to respond.

With so many variables we can't provide an accurate estimated turnaround for the design process.

If you're in a rush, please create your design using our design tool before you buy.

Buyers are responsible for any customs and import taxes that may apply.

VAT is collected for most eligible countries at the point of sale. However certain countries will also be required to pay import duties on their orders.

The rate of import tax is set by each country and takes into account order value and tax de minimis rate (the order value threshold).

We strongly advise reviewing the rates for your own country before placing an order with us, to ensure you're aware of any additional costs.

For a full breakdown, please visit the link below:

https://docs.zonos.com/landed-cost/decoder-guides/tax/import-tax-rates-by-country

Import duties may delay estimated delivery times.