• For personalized items that do not require image: Once item(s) are in your cart, you can leave a note in the comments box with your details! We read all notes carefully and will contact you if anything is unclear :)
• For personalized items that that require images such as handwriting/fingerprint: Please message us with your handwriting/fingerprint images. There will be an “Attach image” link when you send us a message. It's not important whether you send the image before or after purchasing as we link your order with your image by your username.

• We don’t usually have a limit on words or characters for each item of jewelry. We typically take a look at your handwriting sample and let you know if it’s possible or if adjustments are necessary.
• You can submit any language, and any writing style (cursive, print, etc) and even drawings.
• We are able to crop out any unwanted text surrounding the handwriting and we can even take individual words and letters and create phrases with them.
• We can also combine multiple images of handwriting for one piece of jewelry.

As every item is handcrafted and personalized to orders, typically, it takes around 1-2 weeks to craft the pieces. Please check our shop announcement for the most updated turnaround time.

All our jewelry are guaranteed 92.5 sterling silver with 18K yellow and rose gold plated options. There is NO NICKEL in any of our jewelry.

• BRACELET/BANGLE - I always recommend ordering a size that is .25 to 0.75 inch larger than your actual wrist size. For example, if your wrist is 5 inches then I’d order a 5.25 or 5.75 inch bangle/bracelet.
We can provide a sizing chart for both bracelets and necklaces for reference upon request.
• NECKLACE – All sizes are in inches and the size includes both CHARM + CHAIN combined to equal the length.
• RINGS – Please try to get your finger sized if you do not know your ring size. Any local jewelry store or department store can size your finger in a few minutes time.

Fingerprint jewelry is available for all ages 4 months and above with a visible fingerprint. For best results, It is important to have a good quality image of the fingerprint. Here are a few ways we recommend getting the print:
• You can capture fingerprint with any method of your choice: Ink Kit, Printer's ink or Pencil and Scotch Tape (https://www.wikihow.com/Take-a-Fingerprint-with-a-Pencil).
• • Fingerprint copies from funeral homes or fingerprint ID cards can also work for memorial pieces.
• • • You can also take a clear picture of your actual finger from a straight angle using your Phone without flash.