We do accept custom and personalized orders! Send us a message for your request and we will do our best to accommodate. Brand new designs would take 2-3 weeks to develop, and customizing one of our available products would take about 1 week.

We will have additional personalization options for some of our products in the future, like adding a name or a message to a pot.

Our indoor pots and planters are intended for indoor use only. Pots with drainage holes should be placed over a drainage tray.

For air plants, ensure they receive enough indirect sunlight or close exposure to fluorescent lighting. For watering, use rainwater, lake/pond water, or tap water that's been left out (to dissipate the chlorine). Soak in water for 10 minutes once or twice a week, and mist heavily when leaves feel dry or look silver. Allow air plants to dry in a well-ventilated place after soaking.

For succulents, water thoroughly once every 1 or 2 weeks or whenever soil is completely dry. Provide indirect sunlight, or slowly harden succulent to get used to direct sunlight.

When you place your order, we add your product to our printing queue. Given current order volume and our printer capabilities, we do try to print your product as soon as possible. We also inspect each product for quality control, and will reprint if needed. If you are not satisfied with your product, please contact us for a return or exchange.

We try to match the colors shown in our photos with each of our prints. Due to different 3D printers, different brands of filament, and environmental factors (such as temperature and humidity), there may be some fluctuations in color and/or finish (matte vs shiny) between printed products.

If you need your order by a specific deadline within the US, please message us with what you would like to order, the colors you want, and your zip code to ensure we can print and ship in time for your deadline. We will review your order and if we can meet your deadline, we will provide a custom listing with expedited shipping costs.

We cannot guarantee international delivery by specific dates.

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For some products we offer Free Domestic Shipping. For any packages under 16 oz, we will send it with USPS First Class Shipping even if Etsy prefills the shipping option as Priority Mail. If you do need Priority Mail shipping with your package, please contact us.

For larger pots that are over 16 oz, we will send it as Free Priority Mail.

Please let us know if your order is being sent as a gift to someone. We include an order receipt in all of our packages, and we will send a gift receipt instead if we know your order is a gift! If you would like us to include a gift message as well, please let us know.

We guarantee that we ship out only healthy plants. If your plant is not doing well, contact us immediately for advice.

When you receive your air plant(s), soak immediately in room temperature chlorine-free water for 10-15 minutes. You can soak for even longer if it took a long trip during shipping. If your air plant arrives dead, please take photos and send them to us. We can replace air plants if you contact us within 7 days of your package arriving.

For succulents, cacti, ferns/foliage, etc. we try to reduce as much damage as possible during shipping but some damage may be unavoidable. If your plant arrives dead, take photos and send the photos to us within 7 days of your package arriving. We will evaluate and offer a resolution.

Due to COVID-19, international shipping is currently not dependable. There is a very good chance for shipping delays and longer customs processing times that are out of our control.

We reserve the right to cancel orders if the USPS is unable to ship to your country. We will not be providing refunds for packages that are in transit to you but have not arrived yet. Refunds will only be provided if the package is returned to us with the product in the same condition as it left.

If you're able to find a 3D printing service in your country, we can work with them to provide them with a one-use print "stream" to create your product for you. Please message us to talk about products, fees, etc. Personal use only.