⚠️Processing times⚠️
Due to a large number of orders and the current pandemic situation, order processing may take up to 20 weeks from the order date. Etsy item listings are only able to show 10 weeks for processing. That processing time period cannot be guaranteed at the moment. Please be advised before ordering.
Please carefully read our Shop Terms and Conditions and information below before submitting your order. You accept these terms through your use of our services.
You can see our portfolio at:
https://www.instagram.com/xoxoindi_designs/
Ranma Cosplay
Wig and Modeling by A - IndiDesigns
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IMPORTANT INFORMATION
- Item is made to order. 8 - 10 week total processing times are possible but rush orders can be arranged at request BEFORE ordering. Please message before ordering because all rush order slots might be full.
- Business use of IndiDesigns products for the promotion of third parties is prohibited without permission.
- Customers agree to link / tag IndiDesigns when posting images on social media that have visible any item acquired from IndiDesigns.
- Customers agree to not claim the wig as their own work in any costume creation contests / social media and will give due credit to IndiDesigns where it is applicable.
- Operating hours are during regular business days. Any emergency communication outside of that will happen at our discretion.
- Listed item process updates are not offered. Custom Commission items may have updates at completion.
- Wigs are handmade to order and can differ slightly from the image in the listing. Listing images are typically the most recently made items. Actual wig item color may differ slightly from the image due to device settings.
PAYMENT
- Partial payments are not offered at the moment.
- Prices are not open to negotiation or discount unless advertised.
DELIVERY
- Standard custom order wigs take between 8 to 10 weeks to process.
- RUSH order delivery is available for a flat fee. Please indicate the arrival deadline for the item before ordering.
- Styrofoam heads are used to safely delivery wigs. They are attached to the inside of the delivery box with glue and tape to protect styling. Please remove the attached styrofoam head from the cardboard box with some force or you can cut the base of the box out for a stand.
- Most wigs are attached to the styrofoam heads using pins so please remove all of these before taking off the wig.
- All packages are tracked and insured.
INTERNATIONAL SHIPPING
- Shipping listed is for an Air Mail service ( 8 - 10 business days) with the wig secured on a styrofoam head.
Depending on the style, it’s possible to send the wigs flattened without styrofoam heads by a surface method ( 6 - 10 weeks) but they might need to be restyled on arrival.
- International package insurance is now limited by the service provider and might not cover the total value of an item in case of insurance claim. We regret this change by the service provider.
- Any duties or customs charges are the responsibility of the customer.
CUSTOM COMMISSIONS
- If you want to order a wig for a character not listed at the moment, please contact IndiDesigns for an estimate when custom commissions open and include:
1. The character’s name/series
2. Pictures of the intended style
3. The commission deadline
- Approved estimates are then converted into full Quotes.
- Agreement to a quoted amount is equal to an agreement to purchase.
- Quoted prices are final and not open to negotiation.
- Estimates and quotes are only available when custom commissions are open.
We cannot reply to messages about custom commissions outside of open commission times.
Please check our shop announcements or Instagram for updates :)
RETURNS AND CANCELLATIONS
- Returns are not accepted due to reasons of hygiene. Packages are insured against loss or damage during shipping but this is not the responsibility of IndiDesigns.
- If the package arrives damaged, do not remove the wig or wig head from the shipping package. Photograph and document clearly all damage to the package and item without touching or removing the item. Please send all clear photographs of the damage immediately to IndiDesigns for review.
- Minor damage can be fixed by the customer with the help of IndiDesigns advice and or videos.
- Major damage can be repaired without any styling fees with the customer only covering shipping charges and after IndiDesigns has confirmed the item has not been used.
- Order cancellations are not offered as material ordering is typically processed immediately after payment.
- No refunds are offered for customers wishing to cancel orders as material costs and labor have to be covered.
- IndiDesigns reserves the right to cancel an order at any time. In such a case, all expended material and labour costs are non refundable.
**This item is not a licensed product. I do not claim ownership of any character or image used in my designs. Copyrights and/or trademarks of any character and/or image used belong to their respective owners and are not being sold.
◾︎注意事項
お客様が商品をイベントやコンテストに使用、またはSNS等に掲載する場合は、必ず弊社のリンクまたはタグ (Instagram: @xoxoindi_designs ) を引用していただきますようお願い致します。弊社の商品をお客様の作品としてコンテスト等に使用することは固くお断りしております。
◾︎利用規約
詳細は Shop Announcement ページのショップ利用規約ご覧ください。お客様が本サイトを通じて商品を購入される場合、その他本サイトを利用される場合は、利用規約に同意されたものとみなしますので、必ずご覧ください。
お届けする商品の一部が、メーカーによる仕様変更等により、ページ上でご案内している商品と若干異なることがございます。
ページ上に掲載されている商品写真は実物を撮影したものですが、モニターを通してご覧になった場合、色調が実物を直接ご覧になった場合と異なることがございます。
◾︎お届け
お急ぎのご注文（Rush Order）を除き、通常はご注文を受けてから 6 ~ 8 週間以内に発送いたします。但し、ベースウィッグメーカーの在庫切れ等の問題で遅れる場合もございますので、あらかじめご了承ください。
Rush Orderをご希望の場合は”ご注文前に”ご連絡ください。
◾︎キャンセル・返品・交換
お客様都合によるキャンセル・返品はお受けしておりませんので、ご注文の際には慎重にお選びください。
