Check the product description for full details on character limits and layout, if you are unsure if your chosen word(s) are possible just send me a message and I will confirm or suggest another option for you. Once you are happy, add the item to your cart and continue to the checkout. Once at the checkout you will see an option to add a 'note to seller', use this to confirm your personalisation details in full and complete payment to place your order.

All my jewellery is delivered in a beautiful Louy Magroos gift box making it ready to gift straight away. The gift boxes are tied in ribbon and come with care instructions, a polishing cloth and a gift tag for you to write yourself.

If you are sending as a gift direct to the recipient leave me a 'note to seller' at the checkout to let me know and I will be more than happy to gift wrap and send out with a gift message from you, just let me know what you would like it to say.

All personalised and made to order items usually take approx. 5 days to make ready to send (at peak/busy times this time may increase but I will always let you know if there is a delay as soon as you order).

Many of my non-personalised items such as earrings are in stock and ready to send within 1-2 days.

Once dispatched delivery times depend on your location, however as a guide...

UK ORDERS: 1-2 days (sent via Royal Mail tracked)
REST OF EUROPE: up to 2 weeks
REST OF WORLD: Up to 3 weeks

These are just estimates and often orders arrive earlier, however delivery times are not guaranteed unless postage is upgraded, so if time is tight, please get in touch and I can look into express shipping for you.

For UK orders, I use Royal Mail tracked which aims to deliver with 1-2 days, this is an estimate and not guaranteed. Items over £40 will require a signature upon delivery.

For international orders I use Royal Mail International Tracked and signed where available, if it is not available to your country the Royal Mail Tracked is used. Once the parcel leaves the UK it will be passed onto your countries postal service for delivery and customs clearance.

All customs fees for international orders are the responsibility of the buyer.

I will send through tracking details once your items are dispatched.

A hallmark shows that the metal has been independently tested and confirms the purity and quality of the metal.

By law in the UK all precious metals such as gold and silver must be Hallmarked if over the minimum weight (1g for gold, and 7.78g for silver).

All items over 7g are tested and Hallmarked along side my unique makers mark at the Birmingham Assay office for your guarentee.

Where appropriate other items below to 7g threshold are also hallmarked, please check the individual listing for more details.

Silver is a natural material that over time will tarnish; this is because it is reacting to the environment and chemicals in the air. It does not mean your jewellery is faulty, it just needs a quick clean to restore it to all its glory.

Use a silver polishing cloth rubbed gently over the surface of your jewellery to remove the build-up of tarnish.

To keep your jewellery looking at its best:
-Clean regularly
-Remove jewellery before showering or bathing
-Avoid contact with chemicals such as perfumes and lotions.
-Keep your jewellery separate to other items to avoid scratching
-Store in a cool, dry place out of direct sunlight.