Unfortunately we are not able to guarantee on time delivery of your product due to delays with USPS. Since USPS does not guarantee delivery of their mail by a certain date, unless the method of shipping is express mail, Dorothy's Reason cannot guarantee on time arrival of your item if you need it by a certain date. However, we will do everything in our power to get the item shipped out as soon as possible.

We never recommend cutting open your package. Unfortunately, we do not replace items that have been damaged due to cutting the package open.

Unfortunately, we are not responsible for items that are lost or stolen in the mail. Please contact your local police department to file a stolen mail report.

Unfortunately, items sometimes get lost in the mail and we are not able to control this. Please contact us if your item hasn't moved in 14 business days. We will file a lost mail claim and the post office will follow up with you regarding your lost mail. We are not responsible for items lost in the mail.

All sales are final in seasonal items. They may not be returned or exchanged. We do not guarantee on time arrival of seasonal items. A refund or return will not be permitted if your item does not arrive on time due to delays with the postal service, UPS or FedEx. Items considered seasonal feature designs that include New Years, Valentine’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Halloween, and Christmas.

Unfortunately, once your package has shipped we are not able to change an address. Please double check your address is correct before placing your order.

If the package is received back the customer has the option to pay for shipping to the correct address or receive a refund for the order less the cost of shipping.

No refunds will be given if the parcel is not received back due to an incorrect address on the order.