If you want to return your item you can do that in 2 WEEKS after receiving it. If you return later the item will not be accepted!
Item should not be worn or somehow damaged.
Item should be packed with care. BEFORE doing that please contact.

CUSTOM ORDER items with individual measurements CAN NOT BE RETURNED.

READY TO SHIP items are not refundable.

After I receive original item I can refund your money EXCEPT ADMINISTRATION FEES (-15 eu) or I can make new item for you but shipping to you cost extra money (Please contact me).

If your parcel is returned after it has been sent due to non-collection by the recipient, I charge an ADMINISTRATION FEE (-15 eu).

Your money will be refunded after I receive original item.

Custom orders are welcome in our shop.
Please send us a message and let us know if you are interested in any designs or just have a custom request for shippers or shoes. Different shape or colors. PLEASE DO IT BEFORE PURCHASE.
It takes more time to make custom order than unusual item. Of cause custom orders has different prices because of custom foot size, slippers design, amount of wool or difficulties in felting process.
Contact us and we will find best solution for you and provide you with personal invoice.

You can find slippers and shoes sizing chart in every last image near every item. It may be different from other size charts in the shops you are used to buy. If there is a opportunity we ask you to measure your foot longest and widest points and send us measurements in case to avoid any inconveniences when choosing wrong size.
If you are buying slippers like a present for another person please choose size very carefully from the table that is given.
Pay attention to the insole length and if you can compare it with shoe size.

Put your foot (without socks) an a blank sheet of paper and carefully linear it to make accurate outline.
Use a ruler to measure longest point (from toe to heel) of your foot and then try to find the size then finds your measurements. That's how you find exact size to choose.

Felted slippers with latex soles:
Possible gentle hand wash with warm water or dry cleaning with vacuum cleaner. NO MACHINE WASHING.

Felted slippers with suede leather soles:
Possible light hand wash or dry cleaning. Sole can be cleanest with wet cloth. NO MACHINE WASHING.

Felted slippers with rubber sole:
Possible light hand wash or dry cleaning. Sole can be cleanest with wet cloth. NO MACHINE WASHING.

Felted slippers and indoor boots are made in 1-2 weeks.
Felted slippers for children are made in 1-2 week.
Custom orders has custom processing time. It depends from the item you are interested in.
Ready to ship slippers and boots are shipped to the next day than order is confirmed.

You can choose how your item will be delivered.
You can choose Lithuania Post service (Standard Shipping).

Standard shipping delivery time is:

USA 3-4 weeks.
Canada- 3-4 weeks.
Europe - 1-2 weeks.
Australia and N. Zealand - 3-5 weeks.

Worldwide Standard Shipping is FREE.

We ship with Fedex express couriers.
Your parcel will be delivered in 1-7 working days depending from the place where you live.

Estimated delivery times are:

USA and Canada - 6-9 working days
Europe - 6-9 working days.
Australia - 6-9 working days.

If you decided to choose Express Shipping than provide us with your contact phone number for courier to contact you then your parcel will be in your city or town. Just when ordering leave a notice with your contact phone. Thank you!

If you want to made a present for someone and you have custom requests please give us a message. We are happy to help.

If you are interested in buying greater amount of our products please contact us and we will discuss.