I am open to consider any custom and personalized orders. Please send me a convo with your request and I will let you know if possible.

Each piece of jewelry comes with its own beautiful dark blue suede pouch with the ILIOS logo stamped in gold. It is accompanied by a small card with the story of Ilios, authenticating the jewelry is completely handmade in the Mediterranean. It is then carefully packed in bubble wrap for shipping. Gift wrapping is offered with two design choices of beautiful Italian wrapping paper with gold ribbon. Let me know your preference in the notes of your order when checking out.

Any wholesale inquiries are welcome! Let me know by convo if you are interested in prices and ordering terms.

SHIPPING FROM GREECE BY INTERNATIONAL REGISTERED AIRMAIL - PROVIDES TRACKING NUMBER. Registered mail is one of the most secure methods to post internationally and requires to be signed for. It can be tracked online in most countries, but not in Canada or Australia. If you do not receive your order within 30 days or are not at home to sign for the package, please call or visit your local post office with the tracking number to reschedule delivery or pick it up. You can also sign up for email updates in some countries. If it has still not arrived, please contact me before 30 days to track it for you. Delivery times vary by destination and may take longer than expected. Packages will not be deemed lost or missing before 90 days in transit.

If a package is returned due to the customer providing a wrong address, being unclaimed or failure to pay any customs fees, I’ll resend the item to the correct address, after payment of the reshipment fee. No cancellations or refunds will be made if the customer has given an incorrect address. It is the responsibility of the customer to provide a correct and safe address for receiving mail. No refunds will be granted if tracking shows package as delivered. No refunds will be made for undelivered orders or returned items after 120 days.

In the event you aren't happy with your purchase, please contact me within 3 days. I will do my best to make it right for you. I accept returns or will exchange any undamaged merchandise that doesn't work for you. Please make a return request with your reason for return. It must be returned within 10 days of receiving it to the location it was shipped from in the original condition it was shipped and be sent with a tracking number.
Upon inspection of the returned goods, you will receive a store credit for an exchange or refund less shipping and customs fees. Please allow 7 days to process the refund. For hygiene reasons, I do not accept returns of earrings. No returns, exchanges or refunds for any reason after 120 days from delivery date.

In the rare occasion you receive an item damaged in shipment or defective in any way, please contact me with a photo of the item within 3 days of delivery. You will then be able to return it for a replacement or refund including return shipping by 1st class mail only. Refund of shipping will not exceed this rate. Being handmade sometimes items are not broken but just need a small adjustment. If you prefer to adjust it to save the time and trouble of returning it, I will be happy to inform you what is needed. If you still prefer to return it that is fine. You must however contact me first to receive my acceptance of return and return instructions. It must be sent back to me to the address in the instructions within 7 days of its delivery.

If you haven't received your order within 30 days, please inform me and I will search for it and let you know. If a formal investigation is required the post office charges a fee and can only be submitted 30 days from the original post date. If the tracking does not result in being still in transit or delivered, Ilios Shop will cover the cost of the investigation. If the tracking shows it has been delivered, the customer is responsible for the fee. If the investigation results that I am responsible for the package not being delivered, I will offer a full refund when it is returned to me. No refunds will be granted if tracking shows package as delivered. No refunds will be made for undelivered orders or returned items after 120 days.

The express mail option I offer at a minimal fee is to put the order ahead of all previous orders and ship the same day or next day if I receive the order after 1pm my time. If you are interested to receive a quote for shipping by a private international courier please contact me before placing your order.

In the case of Force Majeure or Act of God as in unforeseeable events outside my control I will not be held responsible.