Please check order details before submitting an order.
Returned packages that need to be re-shipped will incur additional charges.

Etsy delivery dates are estimates. I am not responsible for shipping delays.

If your package is lost, a claim will be filed according to USPS guidelines. Items will not refunded or replaced before this date due to USPS delays.

Contact me immediately for damaged shipments. I will need photos to submit a claim. No refunds or replacements will be given if a customer refuses to provide adequate proof of damage.

You may be asked to bring the box, contents and packing material to the Post Office for inspection if USPS requires.

No refunds or replacements will be given for packages marked as delivered.

I ship via the United States Postal Service.

I mostly ship USPS First Class. Larger items may be shipped via USPS Priority Mail or via UPS.

If you want your items faster, I offer Priority Mail and Priority Mail Express as shipping upgrades. Contact us if you would like either of these shipping methods.

Please make sure that your mailing address is correct before placing an order. We are not responsible for incorrect or incomplete addresses. Please double check all order details before submitting the order.

Returned packages due to insufficient address or wrong address will incur additional fees to cover re-shipment.

Please check our shop announcement for current processing times. Christmas cutoff is December 5th.

For personalized items that are sent a photo proof, the processing time begins once to photo proof is approved by the customer. Please check your email and reply promptly. If a photo proof is sent to the email address Etsy has on file for the customer and no response is received back, the order will be processed as is to meet the shipping deadline.

Please check your Etsy messages for communications about your order.

1 Business Day does not include weekends or U.S. Federal holidays. If the ship date falls on a federal holiday the package will ship the next business day.

Our decals stick to most surfaces, however, I make no guarantee decals will stick to all surfaces because of paint type, soil, etc If you are not certain a decal will stick to your surface, order a test piece prior to placing an order.

Vinyl or fabric wall decals are not recommended for use on gritty or sandy textured surfaces.

Vinyl decals may not adhere well to surfaces painted with low voc, voc free paints, or some stain resistant painted surfaces.

All surfaces must be clean and dry before applying decals. I recommend washing surfaces with a solution of mild dish soap and water and allowing the surface to dry completely before applying decals.

For window decals, wash and dry the surface and make sure that no dust or residue is left.

Most of our vinyl is a professional grade of removable matte vinyl, and we offer a limited selection of glossy vinyl that is permanent.

The matte vinyl is a 3-year film removes cleanly and easily for up to 2 years after application and has a matte surface that suppresses unwanted reflection. Matte vinyl can be used on many surfaces such as walls, glass, appliances etc.

My removable decals leave no residue on walls, glass, windows etc. upon removal up to 3 years after application.

The glossy vinyl is a permanent vinyl that holds up well outdoors, on glass, car windows etc. where you may want a stronger adhesive or longer usage.

You will see a note box with the listing. Please type all information in that box.

Some personalized decals will include a proof. Emails will be sent to the email address on file with Etsy. PLEASE check the email address and shipping address for correctness.

For orders that are sent a proof, if you do not respond to the email with the proof within 24 hours, the order will be processed as is to meet our shipping deadline.

Please check your Etsy account for messages.

If no color preferences are given with an order, the decal will be made in the default colors as shown in the 1st listing photo.

Some custom and personalized items come with a photo proof. Others do not.

If you want to see a photo proof before your decal is cut, type a note in the note box during check-out.

If a photo proof is sent and no response is received after 24 hours the decal will be cut as was shown in the emailed photo proof. This is done to not hold up orders. Our turn around time is very fast, so please check your email! And please make sure the email address associated with your Etsy profile is correct.

If you are trying to match colors, I highly recommend that you order color samples before placing an order. Some colors are very similar in appearance and can appear differently depending upon what other colors are in the room or the lighting level in the room.

Please be aware that colors can appear differently on electronic devices due to display setting differences. We are not responsible for these differences. If you need to match colors or verify a color, please get a color sample first before placing an order.

Color sheets with samples of all our vinyl colors are available for purchase in our shop. We will send up to 2 colors samples free of charge. Contact us prior to placing an order for color samples.

Kindly ask other household members if they may have received the package and set it aside.

Also check with your local post office as they are responsible for the final delivery and can provide you with the GPS coordinates of the delivery scan.

If the package/envelope is not located, it may have been stolen. Please contact your local police department to file a report.

No refunds are given for packages marked delivered by USPS.